Matthew Walker
Chickamauga
Summary
Dynamic professional with extensive experience in staff supervision and customer service at Woodstation Elementary School. Proven ability to manage inventory and enhance operational efficiency while fostering team collaboration. Recognized for developing training programs and maintaining high standards of cleanliness and safety, ensuring a positive environment for all stakeholders.
Overview
14
14
years of professional experience
Work History
Head Custodian
Woodstation Elementary School
Rock Spring
07.2015 - Current
- Supervised daily cleaning operations across multiple school facilities.
- Trained and mentored custodial staff on best practices and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient usage.
- Coordinated maintenance requests with facility management for timely repairs.
- Developed schedules for custodial staff to ensure adequate coverage during events.
- Assisted in emergency clean-up efforts during unforeseen incidents or weather events.
- Trained new employees in proper use of custodial equipment and techniques.
- Moved equipment and furniture to thoroughly clean space.
- Established positive working relationships with staff, supervisors and building occupants.
- Maintained cleanliness and order in all facilities by sweeping, mopping, vacuuming, scrubbing, waxing, and polishing floors.
Delivery Driver/General Warehouse Associate
Premier Truck Group
Ringgold
11.2020 - 06.2024
- Delivered goods efficiently across designated routes ensuring timely arrival.
- Loaded and unloaded cargo safely while following company protocols.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Provided excellent customer service during deliveries to enhance client satisfaction.
- Adhered to all traffic laws and regulations while operating company vehicles responsibly.
- Notified customers of delays to decrease calls to support.
- Ensured accurate completion of all paperwork associated with deliveries.
- Assisted with physical inventories by counting stock items and reconciling actual stock count to computer-generated reports.
Cashier/Front End Assistant/Deli Manager
Foodlion Grocery Store
Chickamauga
12.2012 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer through regular audits and reconciliations.
- Handled customer complaints professionally to ensure satisfaction.
- Trained new cashiers on operational procedures and service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Assistant Swim Coach
Fto Marlins/ Cleveland Water Dogs
Fort Oglethorpe/ Cleveland
05.2011 - 07.2020
- Assisted in planning and executing daily swim practices for diverse skill levels.
- Supported lead coach in developing training programs tailored to individual needs.
- Monitored swimmer performance and provided constructive feedback during sessions.
- Organized swim meets, ensuring proper setup and adherence to safety protocols.
- Conducted warm-up and cool-down routines to promote swimmer health and safety.
- Collaborated with team members to foster a positive and encouraging environment.
- Communicated effectively with parents regarding swimmer progress and events.
- Maintained equipment inventory, ensuring all tools were available for training sessions.
- Soothed hesitant swimmers and encouraged class participation.
Telemarketer
Allstate Corp
Chickamauga
01.2015 - 07.2015
- Conducted outbound calls to promote insurance products to potential customers.
- Engaged customers by identifying their needs and recommending suitable coverage options.
- Collaborated with team members to share best practices and improve sales techniques.
- Followed up with leads to build relationships and encourage policy purchases.
- Developed relationships with customers to increase sales opportunities.
Education
High School Diploma -
Gordon Lee Memorial High School
Chickamauga, GA05-2013
Some College (No Degree) - History
Dalton State College
Dalton, GASkills
- Staff supervision and team collaboration
- Inventory and facilities management
- Customer service and support
- Quality assurance and problem solving
- Effective communication skills
Timeline
Delivery Driver/General Warehouse Associate
Premier Truck Group
11.2020 - 06.2024
Head Custodian
Woodstation Elementary School
07.2015 - Current
Telemarketer
Allstate Corp
01.2015 - 07.2015
Cashier/Front End Assistant/Deli Manager
Foodlion Grocery Store
12.2012 - 11.2021
Assistant Swim Coach
Fto Marlins/ Cleveland Water Dogs
05.2011 - 07.2020
High School Diploma -
Gordon Lee Memorial High School
Some College (No Degree) - History
Dalton State College
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