Maureen Montanez
Woodstock
Summary
Seasoned Resident Care Director with 20+ years of experience. Very well-versed in assessing patients, auditing charts and medication to ensure compliance and improving processes. Able to initiate and carry out a personalized care plan. Experienced in staff scheduling and delegating assignments as needed for the harmonious flow of the company. Understand the importance of training and mentoring staff so that the care staff team is able to practices and delivery exceptional resident care. My background includes Long term skilled nursing facilities and assisted living facilities. Over 25 years of experience in Geriatric care. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet the teams goals. Able to foster strong relationships with third party healthcare providers and resident's families to ensure the best possible out come in care for each Resident.
Overview
25
25
years of professional experience
Work History
Business Office Director
Senior Resource Management/Claiborne Senior Living
10.2023 - 06.2025
- Supported daily office operations through effective communication and coordination among team members.
- Assisted in maintaining accurate records and documentation for financial transactions and processed rental payments.
- Completed bi-weekly payroll for 70+ employees.
- Improved customer satisfaction scores through application of superior conflict resolution and Resolved financial discrepancies and customer billing issues with timely attention and problem-solving skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in maintaining accurate records and documentation for financial transactions and reports.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations, and motivated well-qualified staff.
Resident Care Director
Senior Resource Management
11.2017 - 09.2023
- Coordinated daily operations for resident care, ensuring compliance with health and safety regulations.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Trained and mentored staff on best practices in resident care and service delivery.
- Monitored resident health outcomes, adjusting care strategies as needed to enhance quality of life.
- Facilitated communication between residents, families, and medical teams to ensure comprehensive care coordination.
- Managed scheduling and staffing to maintain optimal caregiver-to-resident ratios for quality support services.
- Delegated assignments and monitored performance of Med Tech's and care staff.
- Audited charts and medication to check compliance.
- Coordinated care with external agencies to best support resident needs.
- Fostered strong relationships with local healthcare providers to ensure seamless transitions for incoming or transferred residents.
LPN Charge Nurse
Charles T Sitrin Healthcare
11.2000 - 07.2017
- Supervised nursing staff to ensure compliance with patient care standards and protocols.
- Coordinated patient admissions, discharges, and transfers to optimize care delivery processes.
- Trained new nursing staff on best practices in patient care and operational procedures.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Provided compassionate end-of-life care, supporting patients and their families through difficult times.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Enhanced staff morale by fostering a supportive work environment, recognizing outstanding performance, and addressing concerns effectively.
Education
High School Diploma
USA At Proctor High School
Utica, NYAssociate of Applied Science -
Mohawk Valley Community College
Utica, NYCertified Assisted Living Administrator -
Senior Living Certification Commission (SLCC)
10-2021
LPN License - Nursing
Madison Oneida BOCES
Utica, NY05-2002
Skills
- Clinical/Staff leadership
- Care planning
- Medication management
- Assessment skills
- Team management
- Staff training and development
- Customer service
- Certified in CPR/AED
- Schedule management
- Patient advocacy
- Time management abilities
- Employee recruitment and hiring
Timeline
Business Office Director
Senior Resource Management/Claiborne Senior Living
10.2023 - 06.2025
Resident Care Director
Senior Resource Management
11.2017 - 09.2023
LPN Charge Nurse
Charles T Sitrin Healthcare
11.2000 - 07.2017
High School Diploma
USA At Proctor High School
Associate of Applied Science -
Mohawk Valley Community College
Certified Assisted Living Administrator -
Senior Living Certification Commission (SLCC)
LPN License - Nursing
Madison Oneida BOCES
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