Maurice Arnold
Atlanta
Summary
Experienced leader with 12 years in shift management and production supervision, skilled in enhancing operational efficiency and leading large teams. Demonstrated success in mentoring staff, optimizing workflows, and implementing cost-saving initiatives. Focused on leveraging expertise in team leadership and process improvement to drive organizational success.
Overview
14
14
years of professional experience
Work History
Lead Food Service Worker
Sodexo Dining
01.2025 - Current
- Led cross-functional teams toward achieving performance goals during peak mealtimes while maintaining excellent service standards for all patrons.
- Served as a key liaison between front-of-house staff and back-of-house operations, facilitating seamless communication for optimal customer experiences.
- Boosted employee morale and productivity by fostering a positive work atmosphere and recognizing individual accomplishments.
- Improved customer satisfaction by providing exceptional food service, and maintaining a clean, welcoming environment.
- Managed daily cash flow, accurately processing transactions, and ensuring the accuracy of financial records.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Acquired expertise in grilling and pizza preparation via cross-training
2nd Shift Manager
Home Chef
12.2023 - 10.2024
- Managed a sizeable operational team, enhancing productivity and process efficiency through strategic development and implementation.
- Conducted comprehensive performance evaluations, leading to targeted training initiatives and a 6% error reduction.
- Fostered employee professional growth and facilitated upper management communication, reinforcing company goals and objectives.
Production Supervisor
Home Chef
02.2022 - 12.2023
- Managed daily production operations to meet quality standards and production goals.
- Supervised and trained a dynamic team of up to 120 workers, enhancing their skills and evaluating performance.
- Coordinated with engineering, maintenance, and quality assurance teams to address production challenges and improve process efficiency.
- Monitored and analyzed KPIs, including OEE, scrap rates, and labor utilization, to drive operational improvements.
Production Lead
Home Chef
10.2018 - 01.2022
- Supervised a team to meet daily targets and guaranteed punctual product delivery.
- Monitored and adjusted production processes to adhere to quality standards.
- Coached team members to elevate their technical skills and performance.
Back of House Team Member
Toys 'R' Us
09.2016 - 06.2018
- Unloaded merchandise from delivery trucks, ensuring timely and accurate receipt of goods.
- Stocked and organized store shelves to maintain a well-kept and easily navigable inventory.
Shift Supervisor
CVS Pharmacy
08.2015 - 06.2016
- Managed the resolution of customer issues and concerns, ensuring a high level of service and satisfaction.
- Coordinated the scheduling of cashier breaks and lunches, maintaining operational efficiency and staff welfare.
- Executed opening and closing procedures for cash registers, including accurate cash handling and preparation for subsequent shifts.
Merchandising
Macy's
05.2015 - 08.2015
- Managed inventory logistics by efficiently unloading, unpacking, and sorting a diverse range of merchandise for retail presentation.
- Assisted in merchandising by meticulously hanging or folding items and ensuring their placement in the appropriate department for customer accessibility.
Guest Service Associate
Target Corporation
11.2011 - 02.2015
- Processed transactions and managed financial documents, ensuring accurate handling of cash, checks, and electronic payments.
- Coordinated customer exchanges and returns, and maintained inventory through systematic stocking and organization.
- Supervised daily operations, including staff break management and secure register opening and closing procedures.
Education
High School Diploma - General Education
Stephenson High School
Stone Mountain, GA01.2008
Skills
- Guest Services
- Shift Management
- Merchandising
- Food Service
- Leadership
- Food Safety
- Production Management
- Supervising Experience
- Conflict Resolution
- Team Management
- Problem Solving
- Time Management
- Performance Monitoring
- Communication
- Point of sale systems
- Food preparation
- Grilling techniques
- Pizza preparation
References
References available upon request.
Timeline
Lead Food Service Worker
Sodexo Dining
01.2025 - Current
2nd Shift Manager
Home Chef
12.2023 - 10.2024
Production Supervisor
Home Chef
02.2022 - 12.2023
Production Lead
Home Chef
10.2018 - 01.2022
Back of House Team Member
Toys 'R' Us
09.2016 - 06.2018
Shift Supervisor
CVS Pharmacy
08.2015 - 06.2016
Merchandising
Macy's
05.2015 - 08.2015
Guest Service Associate
Target Corporation
11.2011 - 02.2015
High School Diploma - General Education
Stephenson High School