Maurice Hammond
Jonesboro,GA
Summary
Experienced IT Help Desk L3 Technician with a proactive and customer-focused approach. Skilled in providing advanced technical support and troubleshooting for end-users in diverse environments. Proficient at diagnosing, resolving, and preventing hardware, software, and network issues while maintaining high service standards. Committed to delivering efficient IT solutions and contributing to seamless operational workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support / Help Desk Engineer
Delta Airlines
03.2016 - 07.2022
- Resolved Level 3 helpdesk tickets for hardware/software issues in Windows and Azure environments
- Managed Active Directory accounts and permissions
- Delivered remote and onsite support, ensuring minimal system downtime
- Used ticketing systems to track, escalate, and close technical issues
IT Support Specialist
All In One Security
09.2013 - 02.2016
- Provided onsite/remote support for hardware and software issues
- Supported on-premises server troubleshooting and system maintenance
- Resolved complex technical issues across multiple platforms, ensuring smooth operations
Education
Associate of Science - Information Technology
John A Logan Community College
Carbondale, IL05.2008
Skills
- Windows 10/11
- MacOS
- Linux (Ubuntu, CentOS)
- Strong Communication Skills
- Problem-Solving and Analytical Thinking
- Customer Support & Client Relations
- Technical Documentation
- Microsoft Office 365
- Google Workspace
- Active Directory
- Hardware/Software Support
- TCP/IP
- VPN
- DNS
- DHCP
- Wi-Fi troubleshooting
- PowerShell
- Bash
- Python
- SCCM
- Intune
- Citrix
- Azure Cloud Services
Certification
- CompTIA A+
- ITIL Foundation Certification
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- HDI Desktop Support Technician (HDI-DST)
- Microsoft Certified: Azure Fundamentals
Timeline
IT Support / Help Desk Engineer
Delta Airlines
03.2016 - 07.2022
IT Support Specialist
All In One Security
09.2013 - 02.2016
Associate of Science - Information Technology
John A Logan Community College
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