Maurice Henderson
CONYERS
Summary
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Overview
7
7
years of professional experience
Work History
Service Director
Dena Motors
10.2021 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Forged strong partnerships with external vendors as well as maintained healthy relations with clients.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
Service Manager
John Miles Chevrolet
04.2018 - 08.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
Automotive Engineering
New York Automotive And Diesel Institute
Queens, NY03-2014
Skills
- Effective Team Leadership
- Employee Development
- Efficiency Improvement
- Operational Strategy
- Data-Driven Performance Insights
- Sector Knowledge
- Cost Allocation Proficiency
- Consumer Engagement Strategies
- Conflict Resolution Skills
- Collaborative Relationship Development
- Confident Speaking Skills
- Strong Verbal Communication
Timeline
Service Director
Dena Motors
10.2021 - Current
Service Manager
John Miles Chevrolet
04.2018 - 08.2021
Automotive Engineering
New York Automotive And Diesel Institute
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