Maxime Lilian MAPAGA KOUMBA

CEO of WATCHGUARD, a company specializing in the provision of IT services, sales and other IT and telecommunications tools. Support in setting up IT infrastructures.
Day-to-day management and monitoring of project progress, regular meetings with teams, provision of expertise.
Management of human resources, supervision of recruitment and training plans, ensuring a good social climate, development of corporate culture.
Customer relationship management, assessing customer needs (issues, challenges, constraints), building appropriate solutions, negotiating contracts.
Financial management of the company, supervision of financing operations and investments, analysis of indicators and dashboards.

Definition of requirements (human resources, technical skills), establishment of methodology, indicators and project management tools.
Management of a team of 10 engineers.
Project management for the casting and deployment of a Wifi solution via fiber optics and MIKROTIK equipment for ASSALA ENERGY at 3 different sites.
Reporting to business departments and steering committee (budget, schedule, progress, risks).

Supervising and monitoring customer and supplier complaints.
Organize customer and supplier satisfaction surveys.
Analyzed and monitored KPIs, implemented improvement actions: increased customer loyalty.
Recruited, integrated, trained, coached and mentored 20 employees.
Anticipated expected changes in business operations, proactively adjusted employee schedules and inventory levels to meet needs.
Developed statistical monitoring of activity, creation of dashboards, analyses, validation of corrective actions.
Develop strategic orientations in line with company sales policy.
Development and deployment of a training program for employees in conjunction with the HR department.
Establish regular exchanges with the company's various departments to guarantee quality service to customers.
Participate in building customer loyalty by proposing an adapted service offer.

Project management, guaranteeing quality deliverables and meeting deadlines.
Support during the programming phase, providing technical expertise and relevant solutions to ensure that projects become a reality.
Carrying out technical checks to ensure that software is working properly, and that it complies with infrastructure norms and standards, and taking appropriate corrective action where necessary.
Produce technical documentation to guide future users through the software process.
Head of CyberSec SEPM Symantec, IjS/I)S, jjOS, NAC, ACL, )roxy, èireVall, W)N PI)Sec hubs, SSL, SIEM, 􀀀A ssure the integrity and high availability of LAN, JAN and JLAN network infrastructures,
project management for deployment, migration, optimization, consolidation, management and resolution of level 3 incidents,

Supervision of onsite activity: assessment of productivity, quality of service provided to customers, performance in handling incidents.
Receive tickets and allocate tasks to technicians, monitor interventions, support teams and contribute my expertise.
Management of continuous service improvement: identification and analysis of malfunctions, development and implementation of corrective measures and action plans.
Handling of complex incidents: analysis of malfunctions and diagnosis, problem resolution, assessment of customer satisfaction.