Milasha Franklin
BRUNSWICK
Summary
Customer-focused professional with strong communication and problem-solving skills, seeking a remote customer service position. Experienced in handling inquiries, resolving issues efficiently, and maintaining a positive customer experience. Reliable, detail-oriented, and able to work independently while meeting performance goals.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer Support Representative
Remote Customer Service Representative
BRUNSWICK
08.2024 - 02.2026
- Assisted customers via phone, email, and live chat, resolving issues in a timely and professional manner
- Handled a high volume of customer inquiries while maintaining accuracy and positive customer experiences
- Documented customer interactions and updated records in company systems
- Troubleshot customer concerns and provided clear solutions or escalated when necessary
- Maintained professionalism and empathy when handling complaints or difficult situations
Quality Control Inspector
International Auto Processing
BRUNSWICK
08.2023 - 07.2024
- Conducted inspections on incoming and outgoing vehicles for quality assurance.
- Utilized inspection tools to assess vehicle components and systems.
- Ensured compliance with safety regulations during inspection processes.
Desk Clerk
T47 International Inc.
BRUNSWICK
05.2021 - 07.2023
- Keep records of who’s staying in each room
- Log incidents or complaints
- Update housing systems/computer entries
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
Call Center Representative
Adecco Staffing Solutions
BRUNSWICK
02.2019 - 04.2021
- Assisted customers with product inquiries and account issues.
- Managed high-volume incoming calls efficiently and professionally.
- Resolved customer complaints using effective problem-solving techniques.
Education
Associate of Arts - Culinary Arts
Coastal Pines Technical College
Brunswick, GA 08.2019 - 06.2021
Glynn Academy
BRUNSWICK, GASkills
- Assisted customers via phone, email, and live chat, resolving issues in a timely and professional manner
- Handled a high volume of customer inquiries while maintaining accuracy and positivity
- Troubleshot customer concerns and provided clear solutions or escalated when necessary
- Maintained professionalism and empathy when handling complaints or difficult situations
- Strong verbal and written communication
- Active listening and problem-solving
- Time management
- Reliability and punctuality
- Ability to work independently
Certification
- Licensed Insurance Agent
Timeline
Customer Support Representative
Remote Customer Service Representative
08.2024 - 02.2026
Quality Control Inspector
International Auto Processing
08.2023 - 07.2024
Desk Clerk
T47 International Inc.
05.2021 - 07.2023
Associate of Arts - Culinary Arts
Coastal Pines Technical College
08.2019 - 06.2021
Call Center Representative
Adecco Staffing Solutions
02.2019 - 04.2021
Glynn Academy