MAYA MITCHELL
Washington
Summary
Finance operations professional with experience in federal contracting, healthcare insurance, legal billing, payroll, invoicing, and regulated financial documentation. Background includes outbound collections for federal student loan recovery, healthcare benefits administration, HIPAA compliance, payroll and tuition billing, and audit-ready financial records management.
Overview
1
1
Certification
Work History
Outbound Collections Specialist
Federal Student Aid (Goldschmitt & CRI)
- Conducted outbound collections for past-due federal student loan accounts
- Maintained compliance with federal financial regulations and privacy laws
- Managed 30-60 outbound calls per day and documented borrower communications
Pharmacy Benefits Specialist
Blue Shield of California (Sagility)
- Supported members with pharmacy benefits and insurance navigation
- Maintained HIPAA-compliant handling of protected health information
Office Manager & Billing Administrator
Fairview Early Childhood Center
- Managed tuition billing, invoicing, and payroll administration
- Maintained audit-ready financial documentation
Paralegal & Legal Billing Administrator
Law Office of M.V. Booker
- Managed legal billing, trust accounting, and client records
- Prepared legal documents and compliance documentation
Education
B.S. - Computer Information Technology
University of New Hampshire
B.S. - Psychology
Argosy University
B.S. - Political Science & Government
Augusta University
Skills
- Billing & Invoicing
- Health information privacy
- Outbound collections
- Financial documentation
- Legal billing
- Customer relationship management
- Data analysis
- Record keeping
- Empathy and tactfulness
- Insurance policies
- Accounts Receivable
- Payment Processing
- Outbound Collections
- Revenue Operations
- Financial Compliance
- HIPAA & Data Privacy
- Federal Contract Operations
- Account Reconciliation
- CRM Systems
- Microsoft Excel
Certification
- Cybersecurity & Privacy Awareness Certification
- HIPAA Compliance Training
- Federal Data Privacy & Security Training
- Notary Public Certification - Enrollment in Progress
Timeline
Outbound Collections Specialist
Federal Student Aid (Goldschmitt & CRI)
Pharmacy Benefits Specialist
Blue Shield of California (Sagility)
Office Manager & Billing Administrator
Fairview Early Childhood Center
Paralegal & Legal Billing Administrator
Law Office of M.V. Booker
B.S. - Computer Information Technology
University of New Hampshire
B.S. - Psychology
Argosy University
B.S. - Political Science & Government
Augusta University