Maya Ponder
Atlanta
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Hooters
Kennesaw
05.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Smoothie Barista
Smoothie King
Kennesaw
02.2022 - 05.2023
- Followed established protocols and made smoothies according to company recipes.
- Prepared and served various types of smoothies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained knowledge of current smoothie specials and promotions.
- Provided excellent customer service by promptly addressing any concerns or issues.
Deli Clerk
Publix
Kennesaw
04.2021 - 01.2022
- Scrubbed and polished counters to remove debris and food.
- Offered suggestions for additional items that would complement customer's order selections.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Utilized point-of-sale system to process payments from customers.
Education
Some College (No Degree) - Marketing
Kennesaw State University
Kennesaw, GASkills
- Customer Engagement
- Effective Team Collaboration
- Guest relations management
- Food sales and promotion
- Food safety
- Ordering procedures
- Strong work ethic
- Hospitality service expertise
- Point of sale operation
- Positive guest interactions
- Cleanliness standards
- Supply restocking
- Menu memorization
- Calm demeanor
- Point of sale (POS) system operations
- Suggestive selling
Timeline
Server
Hooters
05.2023 - Current
Smoothie Barista
Smoothie King
02.2022 - 05.2023
Deli Clerk
Publix
04.2021 - 01.2022
Some College (No Degree) - Marketing
Kennesaw State University
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