Maya Wilder
Stone Mountain,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Teacher
Dekalb County School System
09.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Toddler Teacher
Childcare Network
03.2022 - 05.2023
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Improved overall classroom management by implementing positive reinforcement strategies and establishing clear expectations for behavior.
Customer Service Representative
GetInsured
05.2020 - 02.2022
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Biology
Savannah State University
Savannah, GA05.2023
High School Diploma -
Arabia Mountain High School
Lithonia, GA05.2019
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Student Engagement
- Classroom Management
- Learning Strategies
- Complaint Resolution
Timeline
Teacher
Dekalb County School System
09.2023 - Current
Toddler Teacher
Childcare Network
03.2022 - 05.2023
Customer Service Representative
GetInsured
05.2020 - 02.2022
Bachelor of Science - Biology
Savannah State University
High School Diploma -
Arabia Mountain High School
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