Maya Wilson
Atlanta
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Deployment Engineer
360 Smartnetworks
12.2023 - Current
- Deployed and configured new workstations according to client and organizational requirements.
- Managed user accounts, devices, and access policies using Microsoft Entra ID (Azure Active Directory) and Active Directory.
- Coordinated with clients to gather requirements and plan required software, permissions, and system configurations prior to deployment.
- Installed, configured, and validated operating systems, applications, and security tools on new devices.
- Joined workstations to domains and Entra ID, applying group policies and security baselines.
- Ensured compliance with company IT standards and security policies during deployments.
- Troubleshoot deployment, login, and access issues related to Active Directory and Entra ID.
- Documented deployment procedures and client-specific configurations for future reference.
IT Support Engineer-Intern
360 Smartnetworks
09.2025 - 12.2025
- Provide technical support for end users across the organization, ensuring minimal downtime and optimal system performance.
- Administer Active Directory for user account management, including creating, modifying, and deactivating accounts, and performing password resets.
- Utilize PowerShell to automate routine administrative tasks and improve support efficiency.
- Manage and troubleshoot Meraki VPN connections, ensuring secure and reliable remote access for users.
- Oversee Meraki MDM (Mobile Device Management) to deploy, configure, and secure mobile and endpoint devices.
- Collaborate with cross-functional teams to resolve technical issues and implement system improvements.
- Maintain detailed documentation of procedures, configurations, and troubleshooting steps to support knowledge sharing and consistency.
Service Advisor
Rocco’s European Garage
Marietta, Ga
04.2025 - 09.2025
- Developed standard operating procedures (SOPs) for repair intake, scheduling, and follow-up communication to ensure consistency and efficiency while taking on 30-40 appointments Weekly.
- Implemented quality assurance checks at key stages of the repair process, helping maintain a high first-time fix rate and strong customer satisfaction.
- Built and maintained 150 positive relationships monthly, with key customers and commercial accounts, that average a $1200 repair order which helped to grow repeat business and referral traffic.
- Collaborated with leadership to forecast service demand and staffing needs based on seasonal trends and historical data.
- Tracked warranty claims and recurring service issues to support root cause analysis and reduce liability of technicians getting hurt while working on the vehicles and kept the administration staff safe.
Lead Service Advisor
Lextechs of Atlanta
Decatur, Ga
04.2021 - 04.2025
- Redesigned client intake and communication workflows using Shopware and Google Workspace, increasing transparency and contributing to a 4.8/5 average customer rating across 300+ monthly service interactions.
- Directed daily operations of a 10-person team (technicians and parts staff), ensuring timely service delivery.
- Managed 250 accounts monthly repair budgets and supported $200,000 in monthly sales, aligning expenditures with revenue goals while maintaining high service standards.
- Coordinated repair planning and workflow execution using Shopware and consistently meeting or exceeding weekly business performance targets.
- Enforced OSHA-compliant safety protocols, fostering a secure and efficient environment for both team members and customers.
Recall and Reconditioning Manager
Mercedes Benz of Marietta
Marietta, Ga
11.2020 - 04.2021
- Managed high-stakes safety recalls and reconditioning processes for a premium automotive brand, ensuring all vehicles met compliance standards prior to delivery everyday. Reduced safety risk of recalls by confirming the true positives/negatives.
- Collaborated with the service team of 8 advisers to execute repairs under tight timelines while maintaining adherence to safety protocols and quality benchmarks per the Mercedes Benz standards.
- Navigated sensitive technical documentation and service data with accuracy, reinforcing secure information handling practices.
- Gained hands-on experience with 20 clients monthly on structured compliance workflows, strengthening attention to detail and audit preparedness.
Education
General Education - Core Classes
Chattahoochee Technical College
Cybersecurity Bootcamp - Cybersecurity Analytics
Emory University
06.2025
Skills
- Certifications:
- CompTIA Security: Certified June 11,2025
- Incident management
- Project management fundamentals
- Software testing methodologies
- Infrastructure automation
- Security protocols implementation
- Configuration management
- System administration
Timeline
IT Support Engineer-Intern
360 Smartnetworks
09.2025 - 12.2025
Service Advisor
Rocco’s European Garage
04.2025 - 09.2025
Deployment Engineer
360 Smartnetworks
12.2023 - Current
Lead Service Advisor
Lextechs of Atlanta
04.2021 - 04.2025
Recall and Reconditioning Manager
Mercedes Benz of Marietta
11.2020 - 04.2021
General Education - Core Classes
Chattahoochee Technical College
Cybersecurity Bootcamp - Cybersecurity Analytics
Emory University