Mayra Ruiz
Gainesville
Summary
Resourceful front desk receptionist known for strong bilingual communication and organizational skills. Experienced in managing high volumes of inquiries, scheduling, and processing payments. Ready to leverage expertise to improve patient experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Assistant
Medlink
Winder
04.2025 - Current
- Managed front desk operations and greeted patients warmly.
- Scheduled appointments and coordinated patient flow effectively.
- Answered phone calls and directed inquiries to appropriate staff.
- Maintained electronic medical records, ensuring accuracy and compliance with regulations.
- Processed patient forms and verified insurance information promptly.
- Coordinated administrative tasks to support healthcare providers, enhancing workflow efficiency.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Processed customer payments efficiently, ensuring accurate transaction records.
- Welcomed large volume of guests and improved overall customer service.
- Translated documents between English and Spanish for various clients.
- Engaged with clients to clarify project requirements and expectations.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Maintained confidentiality of sensitive information throughout translation processes.
- Translated client documents between English and Spanish to ensure clarity.
Patient Transporter
Onsight Healthcare
Gainesville
02.2023 - 04.2025
- Ensured safe transportation of patients between departments and treatment areas.
- Monitored and documented vital signs to ensure patient safety during transport.
- Collaborated with nursing staff for effective patient mobility assistance during transfers.
- Communicated transport plans and destinations to patients to reduce anxiety and enhance understanding.
- Verified accuracy of medical documents to ensure compliance and facilitate seamless patient transfers.
- Responded promptly to hospital staff requests for assistance in patient handling.
- Collected essential patient information from nursing staff before transport.
- Handled transfers of deceased bodies to the morgue with dignity.
Front Desk Receptionist
Georgia Highlands
Cumming
01.2021 - 04.2023
- Greeted visitors warmly and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff members.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered inquiries by delivering accurate information about Georgia Highlands services.
- Coordinated appointments and managed meeting room usage to optimize scheduling.
- Trained new reception staff on procedures and system usage effectively.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments and issued receipts, ensuring accurate transactions for customers.
- Processed insurance verifications for patient eligibility and benefits.
- Reviewed and updated patient records in electronic health systems.
Data Entry Clerk
Forsyth County Health Department
Cumming
02.2020 - 01.2021
- Entered patient data into health department database accurately and efficiently.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated and verified records to maintain data integrity and uphold compliance standards.
- Coordinated electronic filing systems to streamline document organization for quick retrieval.
- Maintained confidentiality of sensitive health information in compliance with regulations.
- Developed spreadsheets to systematically track data entries and enhance reporting accuracy.
- Translated vaccine records from other countries and updated them into the system.
- Evaluated incoming requests for translation services based on established criteria.
Education
Medical Assistant
Medical Institute Of Northeast Georgia
Braselton06-2026
Behavioral Health
Universidad De Sonora
Aguaprieta, Sonora06-2018
High School Diploma -
SEP En Linea
MexicoEnglish
Institute De Ingles Interamericano
Morelia,MichoacanTimeline
Front Office Assistant
Medlink
04.2025 - Current
Patient Transporter
Onsight Healthcare
02.2023 - 04.2025
Front Desk Receptionist
Georgia Highlands
01.2021 - 04.2023
Data Entry Clerk
Forsyth County Health Department
02.2020 - 01.2021
Medical Assistant
Medical Institute Of Northeast Georgia
Behavioral Health
Universidad De Sonora
High School Diploma -
SEP En Linea
English
Institute De Ingles Interamericano