Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

McKenz Russo

Ringgold

Summary

Shift Manager at Five Guys with extensive experience in store operations and employee training. Proven ability in conflict resolution and safety compliance, contributing to a high-performance team culture. Skilled in improving operational efficiency and driving customer satisfaction through targeted coaching and effective problem-solving.

Overview

2
2
years of professional experience

Work History

Shift Manager

Five Guys
Ringgold
03.2023 - Current
  • Managed store operations to ensure alignment with company policies and procedures.
  • Resolved conflicts between employees or customers in a professional manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Resolved conflicts between staff members in a professional manner.
  • Provided coaching and guidance to team members when necessary to improve performance.

Education

Required Courses of Study

Heritage High School
Ringgold, GA

Skills

  • Store operations management
  • Employee training and mentoring
  • Conflict resolution strategies
  • Safety compliance and protocols
  • Performance coaching techniques
  • Inventory control and management
  • Cash handling procedures
  • Time management skills
  • Problem solving abilities
  • Shift leadership and coordination
  • Workplace safety practices
  • Customer complaint resolution
  • Opening and closing procedures

References

References available upon request.

Timeline

Shift Manager

Five Guys
03.2023 - Current

Required Courses of Study

Heritage High School

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McKenz Russo