Summary
Overview
Work History
Education
Skills
Timeline
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Mckenzie Jones

Austell

Summary

-Dynamic customer service professional with a proven track record at HomeGoods, excelling in customer satisfaction and complaint resolution. Known for reliability and composure under pressure, I effectively processed transactions and fostered loyalty through empathetic interactions. Skilled in managing inquiries and enhancing guest experiences, I thrive in fast-paced environments.

-Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

HomeGoods
01.2024 - 02.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Restaurant Hostess

Rodney's BBQ & Catering
02.2023 - 11.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Paulding County Highschool
Dallas, GA

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

HomeGoods
01.2024 - 02.2025

Restaurant Hostess

Rodney's BBQ & Catering
02.2023 - 11.2023

High School Diploma -

Paulding County Highschool
Mckenzie Jones