Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mckenzie Lightning

Mckenzie Lightning

Atlanta

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server/Wait Staff Member

Houston's
10.2023 - 06.2025
  • Resolved customer complaints promptly, maintaining brand reputation and customer loyalty.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Upsell menu items and promote specials.

Customer Care Representative

OneMain Financial
02.2021 - 09.2023
  • Answered incoming calls and professionally, addressing customer inquiries with empathy and understanding.
  • Followed established procedures during calls with customers.
  • Fulfilled customer requests by clarifying desired information and completing transactions.
  • Used database system to record notes and call information.
  • Managed high-volume customer interactions with precision, ensuring compliance with company policies and improving operational workflow.

Server/Wait Staff Member

Tacos & Tequilas Mexican Grill
02.2018 - 12.2020
  • Collaborated with kitchen staff to ensure timely food preparation and presentation.
  • Trained new servers on menu knowledge, service standards, and operational procedures.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Maintained cleanliness of service areas, adhering to health and safety regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Cass High Shcool
White, GA
05-2017

Skills

  • Ability to navigate multiple Screens and Systems
  • Excellent Communication Skills (Verbal and Written)
  • Flexibility
  • Data Entry
  • Payment Processing
  • Customer Service Expert
  • Dependability
  • Type 45 WPM
  • Empathy
  • Emotional Intelligence
  • Time management
  • Understanding Body Language
  • Problem-Solving
  • Active Listening
  • Decision Making
  • Adaptability
  • Performance improvement
  • Dining area maintenance
  • Beverage preparation
  • Food sales and promotion
  • Daily specials memorization
  • Food delivery
  • Food safety
  • Calm demeanor
  • Positive guest interactions
  • Cool under pressure
  • Excellent communication
  • Menu memorization
  • Professional appearance
  • Hospitality service expertise

Timeline

Server/Wait Staff Member

Houston's
10.2023 - 06.2025

Customer Care Representative

OneMain Financial
02.2021 - 09.2023

Server/Wait Staff Member

Tacos & Tequilas Mexican Grill
02.2018 - 12.2020

High School Diploma -

Cass High Shcool

Similar Profiles

CREATE PROFILE
Mckenzie Lightning