Mea Thomas
Gainesville
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Server
Texas Roadhouse Steakhouse
Gainesville, GA
04.2024 - 08.2024
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Assisted in menu knowledge, ensuring accurate recommendations to enhance dining experience.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
CSR, Sales
Premier Insurance
Gainesville, GA
11.2022 - 05.2023
- Assisted customers with policy inquiries and claims processing.
- Utilized CRM software to track customer interactions and manage follow-ups.
- Collaborated with sales team to identify upsell opportunities for existing clients.
- Educated clients on insurance products, enhancing their understanding and satisfaction.
Host
Outback Steakhouse
Commerce, GA
06.2020 - 01.2021
- Welcomed and seated guests promptly, enhancing overall dining experience.
- Assisted in managing waitlists, ensuring efficient table turnover.
- Provided menu information, answered questions, and made recommendations to guests.
- Coordinated with kitchen staff to ensure timely food service and guest satisfaction.
- Monitored dining area for cleanliness and compliance with health standards.
- Handled customer complaints professionally, resolving issues to maintain satisfaction levels.
- Trained new hosts on procedures and best practices for guest interaction.
- Supported management in organizing special events and promotions within the restaurant.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Certificate of Technical Studies - Dental Assisting
Accelerated Academy
Lawrenceville, GA03-2025
High School Diploma -
East Hall High School
Gainesville, GA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Team collaboration
- Professionalism and etiquette
- Sterilization techniques
- X-ray processing
- Instrument sterilization techniques
- Cross-training capabilities
- Infection control proficiency
- Patient relations
- Impression taking skills
- Oral hygiene education
- Dental material handling
- Sanitation protocols
- First aid training
- Teeth cleaning assistance
- Knowledgeable in [software]
- Complex Problem-solving
Certification
- First Aid/CPR Certified
- Certified Dental Assistant
- EFDA Training
Languages
English
Timeline
Server
Texas Roadhouse Steakhouse
04.2024 - 08.2024
CSR, Sales
Premier Insurance
11.2022 - 05.2023
Host
Outback Steakhouse
06.2020 - 01.2021
Certificate of Technical Studies - Dental Assisting
Accelerated Academy
High School Diploma -
East Hall High School