Meagan Orndorff
ALBANY,GA
Summary
Dynamic Administrative Operations Manager with a proven track record at Aspire Behavioral Health & Developmental Disability Services, enhancing productivity through strategic staff management and effective communication. Skilled in Microsoft Office and adept at elevating customer satisfaction, demonstrating a unique blend of hard and soft skills. Known for fostering team collaboration and achieving organizational goals through adaptable and reliable performance. Recognized for problem-solving abilities and strong organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Operations Manager
Aspire Behavioral Health & Developmental Disability Services
02.2024 - Current
- Improved employee morale with regular team building activities, resulting in increased productivity.
- Developed and implemented standard operating procedures, ensuring consistency across department.
- Assessed current workflow processes to identify inefficiencies and recommend improvements that led to an increase in overall productivity.
- Developed relationships with key stakeholders in various departments to facilitate collaboration on shared objectives.
- Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Administrative Assistant to CEO & Deputy Director
Aspire Behavioral Health & Developmental Disability Services
08.2019 - Current
- Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Perform various administrative functions
- Develop and update spreadsheets to track, analyze, and report on performance and other necessary data
- Compose internal memos and external correspondence for senior management and review
documentation to eliminate errors - Support efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Support Executive & Deputy Directors through personal document management, calendar
organization, and collateral preparation for meetings - Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities for up to 50 staff, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Call Center Supervisor
New South Research
04.2017 - 07.2019
- Monitored call quality and provided individual constructive feedback to enhance performance
and address areas in need of improvement - Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Recruited respondents for market research purposes
- Scheduled and moderated focus groups and taste tests
- Acted as working supervisor in field
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA12-2023
Skills
- Staff management
- Calendar Management
- Communication skills
- Microsoft Office expertise
- Office administration
- Excellent planner and coordinator
- Quick learner
- Outstanding customer service
Timeline
Administrative Operations Manager
Aspire Behavioral Health & Developmental Disability Services
02.2024 - Current
Administrative Assistant to CEO & Deputy Director
Aspire Behavioral Health & Developmental Disability Services
08.2019 - Current
Call Center Supervisor
New South Research
04.2017 - 07.2019
Bachelor of Science - Business Administration
Liberty University
Similar Profiles
Patricia FleurenPatricia Fleuren
Certified Peer Specialist at Aspire Behavioral Health & Developmental Disability ServicesCertified Peer Specialist at Aspire Behavioral Health & Developmental Disability Services
Susan FurroSusan Furro
Psychiatric Mental Health Nurse Practitioner at Riverwoods Behavioral Health SystemsPsychiatric Mental Health Nurse Practitioner at Riverwoods Behavioral Health Systems
Abby LungerAbby Lunger
Early Intervention Coordinator at Behavioral Health And Developmental ServicesEarly Intervention Coordinator at Behavioral Health And Developmental Services