Summary
Overview
Work History
Education
Skills
Timeline
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Meagan Orndorff

Albany,GA

Summary

Organized and dedicated Administrator with experience supporting executive level staff and managing an administrative team. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Practice Manager

Aspire Behavioral Health and Developmental Disability Services
04.2025 - Current
  • Assessed and optimized front desk systems and procedures to improve operational efficiency.
  • Acted as primary liaison between clinical center directors and front desk management teams.
  • Supported financial planning, budgeting, and achievement of business objectives.
  • Ensured adequate staffing levels in alignment with site schedules and operational needs.
  • Monitored authorization and eligibility workflows to meet key performance indicators (KPIs).
  • Managed clinic schedules and maintained accurate staff templates.
  • Approved front desk-related invoices and facilitated regular operations and staff meetings.
  • Led hiring, onboarding, training, performance management, and disciplinary actions for front desk staff.
  • Conducted annual performance evaluations and set individual staff goals.
  • Standardized internal forms and documentation for consistent practice use.
  • Reconciled daily cash payments with receipts to ensure accuracy and accountability.
  • Managed collections for self-pay patients and ensured compliance with managed care contracts.
  • Maintained strict adherence to confidentiality and regulatory standards in line with Aspire CSB policies.
  • Developed and enforced policies to ensure compliance with state and federal regulations.
  • Analyzed financial data to support resource optimization and informed decision-making.
  • Stayed current on Medicare, Medicaid, and third-party payer regulations and billing practices.
  • Collaborated cross-functionally with Clinical, Finance, and Utilization Management departments.

Administrative Operations Manager

Aspire Behavioral Health & Developmental Disability Services
02.2024 - 04.2025
  • Implemented centralized scheduling procedures, significantly enhancing clinic billable productivity.
  • Launched Open Access (walk-in) scheduling, resulting in a 54% year-over-year increase in same-day patient visits.
  • Boosted employee morale through consistent team-building initiatives and provided coaching to sustain high performance and productivity levels.
  • Designed, implemented, and evaluated standard operating procedures to ensure departmental consistency and efficiency.
  • Cultivated strong cross-departmental relationships with key stakeholders to support collaborative goal achievement.
  • Conducted regular staff performance evaluations, offering actionable feedback to drive continuous improvement.
  • Analyzed operational performance metrics and presented data-driven insights to senior leadership.
  • Developed and executed strategies aimed at improving overall customer satisfaction and service delivery.
  • Resolved escalated customer and client concerns to support frontline staff and uphold service excellence.

Administrative Assistant to CEO & Deputy Director

Aspire Behavioral Health & Developmental Disability Services
08.2019 - 04.2025
  • Maintained an exemplary attendance record with a strong focus on punctuality and consistent readiness to begin work promptly.
  • Created and maintained spreadsheets to track, analyze, and report key performance metrics and operational data.
  • Drafted internal communications and external correspondence for senior leadership, ensuring accuracy and clarity in all documentation.
  • Facilitated efficient meetings by coordinating logistics, preparing materials, recording minutes, and distributing follow-up notes.
  • Provided high-level administrative support to Executive and Deputy Directors, including document management, calendar coordination, and meeting preparation.
  • Scheduled meetings, managed travel logistics, and prepared critical documents to support executive leadership.
  • Streamlined calendar management for executives by prioritizing appointments and resolving scheduling conflicts.
  • Coordinated office events—including holiday celebrations and team-building activities—for up to 50 employees to foster team cohesion and boost morale.
  • Handled sensitive and confidential information with discretion, maintaining full compliance with data protection policies and regulations.

Call Center Supervisor

New South Research
04.2017 - 07.2019
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Recruited respondents for market research purposes.
  • Scheduled and moderated focus groups and taste tests.
  • Acted as working supervisor in field.

Education

Bachelor of Science - Business Administration

Liberty University
Lynchburg, VA
12.2023

Skills

  • Team Leadership & Development
  • Strong interpersonal skills
  • Administrative & Executive Support
  • Technical Proficiency
  • Schedule management
  • Microsoft Office Suite
  • Highly organized
  • Multi-task management

Timeline

Practice Manager

Aspire Behavioral Health and Developmental Disability Services
04.2025 - Current

Administrative Operations Manager

Aspire Behavioral Health & Developmental Disability Services
02.2024 - 04.2025

Administrative Assistant to CEO & Deputy Director

Aspire Behavioral Health & Developmental Disability Services
08.2019 - 04.2025

Call Center Supervisor

New South Research
04.2017 - 07.2019

Bachelor of Science - Business Administration

Liberty University

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Meagan Orndorff