Martha Cisneros
Marietta
Summary
Experienced Health Insurance Agent dedicated to delivering comprehensive coverage guidance and tailored solutions to address unique protection needs. Expertise in analyzing individual health factors enables the development of customized insurance plans prioritizing client well-being. Skilled communicator adept at translating complex coverage policies into clear, understandable terms, fostering trust and informed decision-making. Committed to enhancing client satisfaction through personalized service and a deep understanding of the health insurance landscape.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Results CX
09.2025 - Current
- Analyzed client needs and recommended appropriate health insurance products based on their individual requirements
- Respond to chats to help customers
- Educated clients on various health insurance plans, coverage options, and policy details to help them make informed decisions
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes accurately
- Stayed updated on industry trends, market conditions, and changes in healthcare legislation to provide accurate information to clients
- Utilized CRM software to track leads, manage client interactions, and generate reports for performance analysis
- Maintained confidentiality of sensitive customer information according to HIPAA guidelines
- Consistently met or exceeded monthly sales targets through effective prospecting and lead conversion strategies
- Developed customized health insurance proposals tailored to meet the specific needs of each client
Licensed Insurance Agent
Senior Life Service
01.2024 - 08.2025
- Contacting potential clients: Making outbound calls to individuals or businesses to promote insurance products.
- Explaining policy details: Providing clear information about coverage options, benefits, and costs.
- Assessing customer needs: Understanding clients' requirements and recommending suitable insurance plans.
- Handling objections: Addressing concerns and persuading customers to consider the offered policies.
- Processing applications: Assisting customers in completing insurance applications and verifying necessary documents.
- Maintaining records: Keeping detailed notes of customer interactions and sales progress.
- Meeting sales targets: Working towards individual and team sales goals set by the company.
- Providing customer support
Office Manager
A1 Southern Drywall
01.2018 - 08.2025
- Creating, sending and receiving of invoices.
- Manage payroll
- Scheduling appointments for estimates and occasionally giving estimates on site of smaller projects.
- Communicate with Contractors and Builders to ensure operations run smoothly.
- Organization and tidiness of office.
- Organization and maintenance of all office and tax records.
- Courteously and appropriately respond to customer complaints and resolve issues.
- Hiring/termination of Crew Members.
- Delivered quality customer service to staff and customers.
- Keeping inventory of, ordering, and proper distribution amongst crews of construction supplies.
- Oversee travel management structure to facilitate business travel.
- Manage and oversee Quickbooks for company CPA.
- Manage and payment of all company expenses.
Account Manager
Affiliate Nutra
04.2021 - 05.2025
- Up-sale supplements and fulfillment services
- Take incoming calls and placing cold calls daily
- Process orders
- Order labels to be designed and printed for products
- Work with many different departments
- Preparing and presenting business and account updates to the company's management and clients
- Develop positive relationships with customers
- Stay knowledgeable about FDA regulations
Success Manager
Raycom Media
04.2014 - 10.2017
- Planning for Local Sales Reps
- Pull all data and research for sales pitches of commercials to create an elaborate sales pitch.
- Schedule appoints with clients and potential clients.
- Answer clients' questions and complaints to the best of my knowledge when their sales rep is unavailable.
- Set appointments between client and production teams.
- Communication and work alongside the traffic department to place said commercials appropriately according to clients' budget and needs.
- Liaison between several national clients, the National Sales Rep, and traffic to achieve the best possible outcome.
- Organize weekly staff meetings for the Sales Managers.
- Design and distribution of sales campaigns.
- Filled any gaps and needs in the office and needed.
- Verify and sign off on on-air FCC as-run logs for Master Control to ensure the client's commercial ran in entirety and on time.
- Received commercial content from national clients and forward them to master control.
- Prioritize and pick up any out of place pieces for the complex and ever changing needs of the sales department, clients, traffic, and master control.
- WALB
Education
Associate of Science - Data Analytics
Western Governors University
Salt Lake City, UT10-2026
High School Diploma -
Southland Academy
Americus, GA05.2008
Skills
- Customer support
- Salesforce
- Client Correspondence
- Account Management
- Business Administration
- Financial services
- Microsoft Office
- Negotiation
- CRM software
- POS
- Achieving HIPAA compliance
- Calendar management
- B2C
- Microsoft Word
- Management
- Affordable Care Act (ACA)
- Cold calling
- Life insurance sales
- Customer communication
- Telemarketing
- Technical Proficiency
- Customer relationship management
- Sales pipeline
- Google Suite
- Non-technical user support
- Leadership
- Sales support
- Objection handling
- Door-to-door
- Sales strategy
- Communication skills
- Research
- Deal closing
- Slack
- Upselling
- Contracts
- Record keeping
- Call center
- Organizational skills
- Supervising experience
- Billing and Invoicing
- Customer relationship building
- Operating systems
- B2C business model
- Operations management
- Proofreading
- Event Planning
- Lead generation
- High-end sales
- Sales management systems proficiency
- Computer skills
- Pricing
- Outside sales
- QuickBooks
- Data reporting
- Coachability
- Direct sales
- Sales pipeline management
- Project management
- Sales cycles
- Data entry
- Written Communication
- Lead generation campaigns
- Client referrals
- Solution selling approach
- Client base expansion experience
- Territory management
- New customer acquisition
- Achieving sales targets
- Budgeting
- Microsoft Outlook
- Closing sales leads
- Documentation review
- Crew management
- Word processing
- Professional networking
- Google Docs
- Health insurance
- Policy analysis
- Financial acumen
Accomplishments
- I consistently ranked #1 in our team of 150 agents a nd maintained in the top 10% of agents within the company as a whole with Results Cx.
- QA percentage was always met at 98% or higher.
- All overtime offerings were exhausted to the max amount at every given opportunity.
Certification
- Accident & Health Insurance License
- Life Insurance License
- CPR Certification
- First Aid Certification
- OSHA 30
Timeline
Health Insurance Agent
Results CX
09.2025 - Current
Licensed Insurance Agent
Senior Life Service
01.2024 - 08.2025
Account Manager
Affiliate Nutra
04.2021 - 05.2025
Office Manager
A1 Southern Drywall
01.2018 - 08.2025
Success Manager
Raycom Media
04.2014 - 10.2017
Associate of Science - Data Analytics
Western Governors University
High School Diploma -
Southland Academy
Personal Information
I consider myself a lifelong learner and have a natural curious mind. I consistently take courses and have mastered many things in life. I have learned Spanish as an adult and now speak it fluently. I take piano lessons currently and have mastered a few other instruments as well. What some seem as a task, I see as a source to feed my mind. I'm not interested in knowing only a little about something. I want to know everything I can a bout a subject matter. This mindset has helped me excell in practically every area of my life.