Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN A. BROADIE

Norcross

Summary

Customer service driven professional who is organized, disciplined, and goal oriented. Excellent communication with the ability to manage multiple tasks in a pressured environment using analytical and problem-solving skills. Desiring a role that challenges me for career growth and stability while forming relationships with internal and external clients and peers.

Overview

11
11
years of professional experience

Work History

Underwriter

Waystar
09.2024 - Current
  • Oversaw the successful setup of over 100 healthcare merchant accounts, processing boarding requests and ensuring timely updates, which enhanced client satisfaction and reduced onboarding time.
  • Streamlined merchant application verification processes, reducing approval time by 30% and ensuring business readiness, while advising on KYC practices to maintain account integrity.
  • Fostered strong relationships with clients and vendors, enhancing communication and successfully leading to higher client satisfaction and followed vendor processes.
  • Executed comprehensive testing and troubleshooting on merchant connections, paving the way for seamless go-lives ultimately ensuring a flawless onboarding experience.

Flight Attendant

United Airlines
09.2023 - 08.2024
  • Supported over 100+ passengers daily by promptly addressing their needs and resolving issues, contributing to a consistently positive travel experience.
  • Ensured a clean cabin environment and delivered excellent food and beverage service to passengers, resulting in positive feedback on guest satisfaction surveys.
  • Fostered a collaborative team environment with crew members, enhancing communication and streamlining operations for on-time and safe flights.
  • Ensured safety protocols by utilizing safety equipment, managing door and slide operations, and maintaining mechanical systems, contributing to a safer and more efficient environment.

Deposits Consultant

Ally Bank
09.2022 - 09.2023
  • Guided customers through their consumer banking inquiries, including checking, Money Market, Savings, CD, and IRA, ensuring a seamless banking experience.
  • Delivered tailored customer service across preferred channels such as calls and secure messaging to enhance customer satisfaction and loyalty.
  • Developed creative troubleshooting solutions for online banking and mobile applications, leading to an improvement in user satisfaction and a reduction in service downtime.
  • Meticulously documented over 100 accounts daily, ensuring clarity and compliance with state and federal laws, which improved team efficiency and reduced compliance errors.

Customer Fulfillment Representative

Green Sky
03.2016 - 09.2022
  • Thoroughly reviewed and investigated customer loan applications weekly, ensuring compliance with underwriting guidelines and reducing risk by identifying potential credit discrepancies.
  • Collaborated with customers through phone and email to swiftly resolve pending applications and plan changes, enhancing account rebooking efficiency and ensuring customer satisfaction.
  • Proactively navigated complex regulatory processes, safeguarding against compliance risks and fostering trust through informed decision-making.
  • Efficiently processed over 300 credit balance refund checks monthly, ensuring accurate reviews of customer loan payoffs and lending authorities to enhance customer satisfaction and operational efficiency.

Administrative Support

Restoration Hardware Delivery
02.2014 - 03.2016
  • Scheduled and coordinated appointments with travel arrangements for white glove services to high end clientele for furniture deliveries.
  • Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning.
  • Resolved product or service problems by clarifying the customers complaint for undesirable services and offering prompt call resolution.
  • Assisted with dispatching duties to ensure routes were smoothly created to prevent delay by collecting and analyzing customer information.

Education

Bachelor of Arts - Business Administration (Marketing)

CLAYTON STATE UNIVERSITY
Morrow, GA
12.2017

Skills

  • Customer/Client Relations
  • Problem Solving
  • Risk Analysis
  • Project Management
  • Team Collaboration
  • Administrative tasks
  • Attention to detail
  • Microsoft Office Suite
  • Product and Service Solutions
  • Multitasking and organization

Timeline

Underwriter

Waystar
09.2024 - Current

Flight Attendant

United Airlines
09.2023 - 08.2024

Deposits Consultant

Ally Bank
09.2022 - 09.2023

Customer Fulfillment Representative

Green Sky
03.2016 - 09.2022

Administrative Support

Restoration Hardware Delivery
02.2014 - 03.2016

Bachelor of Arts - Business Administration (Marketing)

CLAYTON STATE UNIVERSITY

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MEGAN A. BROADIE