Summary

Overview

Work History

Education

Skills

Technical Skills

Timeline

Megan Banks

Newnan

Summary

Results-driven professional with extensive experience in meeting organizational needs through effective practices. Proven adaptability and resilience under pressure enhance brand reputation. Strong communication and teamwork skills support the delivery of high-quality work, contributing to team success in achieving company objectives.

Overview

years of professional experience

Work History

Verification Specialist / Medical Biller

Compass Revenue Solutions

Hybrid

04.2024 - 04.2026

Verify complex insurance benefits for behavioral health services
Manage revenue cycle operations, including insurance verification, coding (CPT/ICD-10), and claims submission
Collaborate remotely with providers and internal teams to ensure timely, accurate billing and reimbursement
Reviewed patient accounts for billing accuracy and completeness, maintaining adherence to standards
Analyzed claim issues and resolved discrepancies to enhance collections and minimize delays
Maintain HIPAA compliance while handling sensitive patient data across digital systems
Independently prioritize workload and meet strict deadlines
Communicated effectively with clients to resolve verification issues.
Collaborated with team members to ensure compliance with regulations.
Trained new staff on verification protocols and best practices to ensure compliance and efficiency
Responded promptly to inquiries from customers regarding their account status or verification process.

Server

Truett's Chick-fil-A (CFA)

04.2023 - 04.2024

Provided exceptional customer service, enhancing guest satisfaction in high-volume, fast-paced environment
Enhanced communication and multitasking skills while addressing simultaneous guest needs
Supported team workflow and ensured a consistent, positive customer experience
Ensured operational efficiency by monitoring inventory and upholding cleanliness standards

B2B Account Executive / Strategic Accounts

Williams-Sonoma, Inc.

10.2021 - 01.2023

Drove revenue growth through strategic upselling and consultative sales approaches, resulting in increased account value
Strengthened long-term client relationships through proactive communication and effective problem-solving strategies, enhancing client satisfaction
Managed a portfolio of commercial clients, including designers and hospitality groups
Utilized CRM tools (Salesforce) to track pipeline activity, forecast sales, and manage accounts
Coordinated large-scale projects, aligning client timelines with product availability and delivery logistics to ensure seamless execution

Skill Trainer

Cracker Barrel

12.2011 - 07.2021

Enabled reduced turnover by providing effective training and ongoing employee support
Coached team members to strengthen performance and service quality through targeted feedback
Led onboarding initiatives using standardized processes ('One Best Way') to enhance new hire integration
Demonstrated leadership, communication, and team development skills

Restoration Technician

Paces Restoration

11.2013 - 01.2016

Operated specialized equipment during emergency service calls, providing timely and effective restoration solutions
Executed restoration projects, ensuring effective water extraction, structural drying, and comprehensive remediation
Documented project progress and assessed damages, facilitating accurate insurance claims and detailed reporting
Maintained compliance with safety and operational standards

Bartender

Ruby Tuesday

04.2013 - 11.2013

Boosted sales through effective upselling and active customer engagement
Provided exceptional service while juggling multiple tasks in fast-paced environment
Managed inventory levels to ensure product availability and upheld service standards for operational efficiency

Assistant Manager

Dairy Queen

05.2010 - 04.2013

Supervised daily operations, including scheduling, inventory management, and staff performance evaluations
Managed shift execution and resolved operational challenges efficiently
Ensured compliance with food safety and operational standards, maintaining high quality and safety levels
Trained and mentored employees, enhancing team productivity and service quality