MEGAN COTE
Dahlonega
Summary
Hospitality professional with experience in boutique accommodation, fine dining service, guest relations, event coordination, and team leadership. Proven ability to deliver exceptional guest experiences across luxury lodging, food and beverage operations, and special events while maintaining the highest standards of customer service. Recognized for strong interpersonal skills, adaptability, and a hands-on leadership approach in fast-paced hospitality environments. International work experience in Spain and conversational Spanish language skills support effective communication with diverse guests and teams.
Overview
11
11
years of professional experience
Work History
Director of Hospitality
The Mountain Top Lodge
Dahlonega, GA
07.2024 - Current
- Lead front-of-house operations for a boutique hotel and restaurant, overseeing guest experience, service standards, and daily team coordination.
- Support and train front-of-house staff while assisting with service execution and operational problem-solving across multiple departments.
- Host and present multi-course dining experiences, collaborating with the chef to guide guests through menu offerings and curated wine pairings.
- Coordinate and execute special events, private dinners, and hospitality experiences, ensuring seamless service and guest satisfaction.
- Maintain operational proficiency across hotel and restaurant functions, including front desk operations, food and beverage service, bartending, barista service, and housekeeping.
- Serve as a key cross-functional leader, adapting to staffing and operational needs while supporting all aspects of hotel and restaurant management.
English Cultural Language Assistant
North American Language and Cultural Assistant Program
Almussafes, Spain
10.2023 - 05.2024
- Collaborated with classroom teachers to create engaging English language lessons and culturally enriching educational activities.
- Assisted students in developing English communication skills through tailored learning approaches suited to varying proficiency levels.
- Promoted cross-cultural understanding by sharing American language, customs, and perspectives within the classroom environment.
- Supported student engagement and confidence through interactive and inclusive learning experiences.
Summer Camp Director / After School Karate Supervisor
The Dojo American Karate School
Cumming, GA
03.2015 - 09.2024
- Supervised the safety and wellbeing of up to 50 children during after-school and summer camp programs.
- Developed and delivered structured recreational activities, educational programs, and off-site excursions.
- Fostered positive relationships with students and families while maintaining a supportive and engaging environment.
- Managed group behavior, conflict resolution, and daily program operations.
Direct Services Intern
Project Safe Inc.
Athens, GA
01.2023 - 05.2023
- Provided support within an emergency shelter environment, including crisis hotline and text-line coverage.
- Assisted clients through intake processes, referrals, advocacy services, case management support, and emotional support.
- Maintained accurate and confidential client records within the organisation's database.
- Supported retail operations within the organisation's thrift store, including customer service, donation processing, and cash handling.
Education
Bachelor of Science - Criminal Justice, Minor in Spanish, Minor in Sociology
University of Georgia
Athens, GA05-2023
Skills
- Luxury Guest Service & Guest Relations
- Front Office Operations & Reservations
- Fine Dining Food & Beverage Service
- Event & Function Coordination
- Team Leadership & Staff Training
- Conflict Resolution & Problem Solving
- Guest Check-In & Check-Out Procedures
- Wine Service & Pairing Presentations
- Bartending
- Barista Service
- Cross-Cultural Communication
- Conversational Spanish
- Cloudbeds (trained and proficient)
- Tock Reservation System (trained and proficient)
- Clover POS System (trained and proficient)
HONOURS & AWARDS
Presidential Scholar, Franklin College of Arts and Sciences Dean's List, Zell Miller Scholarship Recipient
WORK RIGHTS
Eligible for an Australian Working Holiday Visa (Subclass 417).
Languages
Spanish
Professional Working
Timeline
Director of Hospitality
The Mountain Top Lodge
07.2024 - Current
English Cultural Language Assistant
North American Language and Cultural Assistant Program
10.2023 - 05.2024
Direct Services Intern
Project Safe Inc.
01.2023 - 05.2023
Summer Camp Director / After School Karate Supervisor
The Dojo American Karate School
03.2015 - 09.2024
Bachelor of Science - Criminal Justice, Minor in Spanish, Minor in Sociology
University of Georgia