Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGAN HALE

Savannah

Summary

Knowledgeable driver manager with strong background in managing drivers to ensure seamless operations and timely deliveries. Demonstrated success in improving route efficiency and driver satisfaction. Proven ability to effectively communicate and problem-solve in high-pressure situations.

Overview

13
13
years of professional experience

Work History

DRIVER MANAGER

Lightning Transportation
02.2022 - Current
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.
  • Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
  • Addressed driver communications and provided required data to drivers.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.

DRIVER MANAGER

East Coast Logistics
02.2021 - 02.2022
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
  • Addressed driver communications and provided required data to drivers.
  • Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
  • Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

ASSISTANT MANAGER

Papa Johns
07.2018 - 02.2021
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Estimate ingredients and supplies required to prepare a recipe.
  • Resolve customer complaints regarding food service.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Forecast staff, equipment, and supply requirements based on a master menu.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
  • Schedule parties and take reservations.
  • Present bills and accept payments.

ASSISTANT MANAGER

Vincenzos Pizzeria
02.2017 - 08.2018
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Estimate ingredients and supplies required to prepare a recipe.
  • Resolve customer complaints regarding food service.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
  • Greet and seat guests, and present menus and wine lists.
  • Schedule parties and take reservations.
  • Present bills and accept payments.

ASSISTANT MANAGER

Dominos
05.2012 - 01.2017
  • Collect money from customers, make change, and record transactions on customer receipts.
  • Listen to and resolve customers' complaints regarding products or services.
  • Write customer orders and sales contracts according to company guidelines.
  • Drive trucks to deliver such items as food, medical supplies, or newspapers.
  • Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.
  • Compile and balance cash receipts at the end of the day or shift.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Estimate ingredients and supplies required to prepare a recipe.
  • Resolve customer complaints regarding food service.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
  • Greet and seat guests, and present menus and wine lists.
  • Schedule parties and take reservations.
  • Present bills and accept payments.

Education

High School Diploma -

WINDSOR FOREST HIGHSCHOOL
Savannah, GA
05.2009

Skills

  • Customer service
  • Strong leadership qualities
  • Empathy and patience
  • Active listening
  • Effective communication
  • Logistics coordination experience
  • Driver scheduling
  • Conflict resolution techniques
  • Safety compliance awareness
  • Delivery scheduling
  • Route management
  • Supply tracking

Timeline

DRIVER MANAGER

Lightning Transportation
02.2022 - Current

DRIVER MANAGER

East Coast Logistics
02.2021 - 02.2022

ASSISTANT MANAGER

Papa Johns
07.2018 - 02.2021

ASSISTANT MANAGER

Vincenzos Pizzeria
02.2017 - 08.2018

ASSISTANT MANAGER

Dominos
05.2012 - 01.2017

High School Diploma -

WINDSOR FOREST HIGHSCHOOL

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MEGAN HALE