Megan James

Willis Mechanical

02.2016 - Current

Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery, while prioritizing service needs.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Communicated with clients and service providers to provide updates on work progress.
Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
Helped meet changing demands by recommending improvements to business systems or procedures.
Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.

Summary