Megan Neel
Johns Creek,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Experience Consultant
Trucordia
03.2019 - Current
- Lifecycle servicing a dedicated book of business (1000+ employees) by acting as the primary point of contact year-round. Proactive client service with end-to-end renewal management to ensure client retention.
- Onboarded new clients through established sales and implementation cycle.
- Coordinated with internal departments on implementation of new client business.
- Managed, measured, tracked and resolved complex customer issues to achieve timely resolutions by answering coverage questions, resolving billing issues, and handling claims inquiries with prompt resolution
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Preparing renewal proposals while landscaping the market in order to negotiating coverage & rates to find the best solution.
- Nurturing relationships to maintain a high renewal rate.
- Overseeing every stage of the client journey, from initial onboarding through ongoing service and annual policy renewal.
- High-level administrative support to the Producer with event planning, managing calendars, business expenses, travel, and communications while simultaneously coordinating logistics, vendors, and attendee experiences for corporate meetings and events.
Sr Billing Ops Analyst – Finance Billing Ops
AT&T Services, Inc.
01.2008 - 03.2019
- Support process and policy for regulated Telco data-voice tariff term payment plan and ICB/BSA agreements for 9 state Southeast region. Partners with necessary teams to ensure inaccurately billed or inappropriately waived termination charges are corrected.
- Oversee Process and Policy for calculation and validation of term charges for Call Centers, Billing, Sales, and Sales Support
- Develop and maintain mechanized and excel based term charge calculators
- Create, update and maintain job aids that define when Service Guide term charges are/are not applicable
- Assist in resolving customer complaints involving shortfall/termination charges
- Assist AT&T Legal and/or Regulatory in defending AT&T against complaints directly related to contract termination charges
- Conduct training sessions with Sales, Sales Support, and Customer Care
- Support Revenue Recovery initiative by auditing (BOCRIS/BOCABS billed) services disconnect orders to ensure proper ETF has applied.
- Partner with Contract Management Metrics team to produce audit reports
- Write Method and Procedure for Contract Compliance Process and Policy/ calculation and waiver of early termination fees
Education
Business Administration -
Valdosta State University
Valdosta, GA01.1998
High School Diploma -
Henderson High School
Atlanta, GA06-1996
Skills
- Client Relationship Management
- HR and Compliance
- Payroll
- Expense Management
- Executive Assistant
- Strategic thinking
- Customer service
- Team collaboration
- Event Planning
- Organizational skills
- Multitasking
- Database skills
- Detail orientation
- Client retention
- Regulatory compliance
- Pricing strategy
Certification
- State of Georgia Licensed Resident Agent Accident & Sickness, and Life Insurance
Timeline
Client Experience Consultant
Trucordia
03.2019 - Current
Sr Billing Ops Analyst – Finance Billing Ops
AT&T Services, Inc.
01.2008 - 03.2019
Business Administration -
Valdosta State University
High School Diploma -
Henderson High School