Summary
Overview
Work History
Education
Skills
Timeline
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Megan Shea Goff

Canton

Summary

Professional Administrative Assistant with 8 years experiance and over 16 years of experience in customers service. Highly adept at building relationships & establishing rapport. Customer Service-oriented specialist who has experience working with customers across multiple industries. Dedicated to providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

America's Best Choice Your Home Improvment Source
Roswell
04.2025 - Current
  • Assisted customers with inquiries about home improvement products and services.
  • Processed customer orders and managed scheduling for service appointments.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions in the database system.
  • Educated customers on warranty policies and service options available for products.
  • Followed up with customers post-service to ensure satisfaction and address concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Implementation Manager

API POS
Jasper
03.2024 - 10.2025
  • Collaborated with team memebers to streamline implementation processes.
  • Assisted clients in troubleshooting software issues during onboarding phases.
  • Facilitated communication between clients and technical support teams.
  • Monitored project timelines and ensured adherence to schedules.
  • Assisted users with setting up accounts and configuring settings on their devices for optimal system performance.
  • Reviewed customer specifications carefully to provide them what they needed to succeed.

People and Culture Administrator

Agos USA
ALPHARETTA
05.2023 - 07.2024
  • Assisted in maintaining office supplies and inventory management systems.
  • Organized training sessions and onboarding for new employees.
  • Executed data entry tasks to maintain accurate records in databases.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Performed data entry tasks into computer databases from paper documents.
  • Answered incoming calls and responded to customer inquiries.
  • Checked office stock to determine supply levels and maintain inventory.
  • Coordinated meetings, conferences, travel arrangements.
  • Reviewed and confirmed accuracy of applicant information and documentation

Assistant Director

Montessori School
Milton
01.2021 - 03.2023
  • Supervised classroom environments ensuring safety and compliance with regulations.
  • Collaborated with parents to address child development concerns and progress updates.
  • Managed inventory of supplies and ensured availability for classroom activities.
  • Assisted teachers in providing instruction, guidance, and support to students.
  • Maintained accurate records of attendance, grades, behaviors, immunizations.
  • Coordinated special events such as parent and teacher conferences, open house nights.
  • Communicated with parents and fostered strong professional relationships.

Administrative Assistant

Jaguar Land Rover of North Atlanta
ALPHARETTA
02.2017 - 07.2020
  • Coordinated schedules and appointments for executives and team members.
  • Handled incoming communications, routing inquiries to appropriate departments.
  • Maintained inventory of office supplies and placed orders as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Education

CNA Certificate -

Kennesaw State University
Kennesaw, GA
01.2009

Highschool Graduate -

St Francis Highschool
01.1999

Skills

  • Microsoft Office
  • Customer Service
  • Executive Administration
  • Sales
  • Client Facing
  • Self-Motivated
  • Persistent
  • Organized
  • Data Entry
  • Public Notary
  • Order processing
  • Service scheduling
  • Record maintenance
  • Conflict resolution
  • Effective communication
  • Follow-up skills
  • Credit card payment processing
  • Document control
  • Administrative support
  • Account updating
  • Call center procedures
  • [Software] CRM system proficiency
  • QuickBooks experience

Timeline

Customer Service Representative

America's Best Choice Your Home Improvment Source
04.2025 - Current

Implementation Manager

API POS
03.2024 - 10.2025

People and Culture Administrator

Agos USA
05.2023 - 07.2024

Assistant Director

Montessori School
01.2021 - 03.2023

Administrative Assistant

Jaguar Land Rover of North Atlanta
02.2017 - 07.2020

CNA Certificate -

Kennesaw State University

Highschool Graduate -

St Francis Highschool

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Megan Shea Goff