Megan Wait
Ringgold,GA
Summary
Highly skilled and experienced customer service professional with 15 years of expertise seeking a receptionist position at an esthetician cosmetology school. Proven track record of providing exceptional service, handling inquiries, and ensuring client satisfaction. Eager to bring solid communication skills and passion for the beauty industry to contribute to the school's success.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
BDC Agent
Call Team 6
07.2024 - Current
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
NIGHT TRACKER
Lipsey Logistics
04.2024 - Current
- Collaborated with colleagues across different departments to optimize workflows that led to streamlined processes within the organization as a whole.
- Collaborated with team members to develop more efficient tracking methods, resulting in increased productivity.
SERVICE BDC
Brooklyn CDJR
01.2023 - 04.2024
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
BDC MANAGER
Mountain View Hyundai
01.2020 - 12.2022
- Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
SERVICE ADVISOR
Mountain View Auto Group
09.2016 - 12.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Brillare Beauty Institute
Chattanooga, TN 01.2024 - 05.2024
Chattanooga Technical College
Chattanooga, TN 09.2015 - 05.2016
Skills
- English
- Adaptive team player
- Customer Relations
- Report Generation
- Problem-solving abilities
- Time Management
- Product Knowledge
Timeline
BDC Agent
Call Team 6
07.2024 - Current
NIGHT TRACKER
Lipsey Logistics
04.2024 - Current
Brillare Beauty Institute
01.2024 - 05.2024
SERVICE BDC
Brooklyn CDJR
01.2023 - 04.2024
BDC MANAGER
Mountain View Hyundai
01.2020 - 12.2022
SERVICE ADVISOR
Mountain View Auto Group
09.2016 - 12.2019
Chattanooga Technical College
09.2015 - 05.2016
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