Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Meghana Muchala

Alpharetta,GA

Summary

Highly experienced Salesforce Developer with experience in designing, developing, and implementing Salesforce solutions across Sales Cloud, Service Cloud, and Community Cloud. Proven ability to lead development projects, integrate Salesforce with other systems, and optimize Salesforce for enhanced user experience and business efficiency. Expertise in Apex, Visualforce, Lightning Components, SOQL, SOSL, and various Salesforce APIs. Strong understanding of Agile methodologies and best practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Salesforce Developer

Ninfo Systems Inc
02.2024 - Current
  • Developed custom Apex classes, Visualforce pages, Lightning Web Components, and Lightning Aura Components to extend Salesforce functionality and address complex business requirements.
  • Led the design and development of Salesforce solutions for Sales Cloud to meet the business need of improving sales efficiency by automating lead assignment, streamlining opportunity management, and providing real-time dashboards for leadership.
  • Integrated Salesforce with various third-party systems using REST and SOAP APIs, including [mention specific integrations, e.g., ERP, marketing automation, e-commerce].
  • Mentored junior developers on Salesforce best practices, code quality, and security principles.
  • Optimized Salesforce performance by identifying and resolving performance bottlenecks related to SOQL queries, triggers, and batch processes.
  • Managed the deployment of Salesforce changes using various tools like Salesforce DX, change sets, and Ant.
  • Conducted thorough testing and quality assurance of Salesforce solutions, ensuring adherence to coding standards and best practices.
  • Collaborated with business stakeholders to gather requirements, translate them into technical specifications, and provide ongoing support.
  • Implemented security best practices within Salesforce, including user roles, profiles, permissions, and data sharing.
  • Developed reusable Lightning Components for enhanced user interface customization options within the Salesforce ecosystem.
  • Elevated customer satisfaction levels through prompt resolution of escalated support tickets pertaining to application functionality.
  • Contributed to organizational growth by effectively managing multiple projects simultaneously under tight deadlines.
  • Built databases and table structures for web applications.

Salesforce Developer

Wissen Technologies
08.2023 - 01.2024
  • Developed and maintained Apex triggers, classes, and Visualforce pages to support various business processes within the organization.
  • Implemented custom reports and dashboards to provide actionable insights for sales and marketing teams.
  • Managed data migration from legacy systems to Salesforce using Data Loader and other tools.
  • Provided ongoing support and maintenance for the Salesforce environment, resolving user issues and implementing bug fixes.
  • Participated in the design and implementation of Salesforce solutions for different functional areas, including Sales, Service, and Marketing.
  • Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
  • Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
  • Delivered front-end and back-end architecture and functionality by translating development requirements.
  • Improved data quality by implementing validation rules and customizing page layouts in Salesforce.

Senior Business Analyst and Salesforce Admin

Humana
05.2020 - 07.2023
  • Responsible for SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Validation rules,
    Approvals, Workflows, Reports, Dashboards, Tasks and actions.
  • Worked on data migration and integration using Data Loader and Import Wizard.
  • Provided support and troubleshooting services for employees who use the Salesforce system and
    applications.
  • Handled all basic administrative functions including user maintenance, reports and dashboards, workflows,
    and other routine tasks.
  • Created profiles and implemented object level, field level, and record level security and managed roles, and
    visibility settings.
  • Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level
    permissions to provide shared access among different users.
  • Created various reports (summary reports, matrix reports, pie charts, and dashboards) and report folders to
    assist managers in better utilizing Salesforce.
  • Documented business processes and operational workflows from scratch for new product development,
    using activity diagrams and flowcharts.
  • Conducted research and presented findings to stakeholders, securing approvals for process changes and
    system improvements.
  • Used activity diagrams, business analysis, flowcharts, document analysis, and workflow analysis to interpret
    and document business requirements.
  • Distinguished user requests from actual business needs to ensure optimal solutions were implemented,
    conducting gap analysis and cost-benefit analysis.
  • Managed and configured Salesforce applications including user management, security settings, custom
    fields, and objects, page layouts, record types, and Validation rules.
  • Worked on Force.com explorer for querying Salesforce database using SOQL and SOSL queries and Data
    Loader for data migration, insert, update, and bulk import and export of data.
  • Designed and implemented workflows, approvals, process builders and flows to automate business
    processes.
  • Worked on Change set creations and Change set deployments in Prod and Sandbox environments.



Senior Business Analyst and Salesforce Admin

Wipro Technologies
05.2017 - 12.2020
  • Conducted workflow analysis, business process descriptions, and interviews to define system requirements.
  • Ensured that user requests were properly evaluated and aligned with actual business needs.
  • Ensured smooth software releases by managing configurations and resolving deployment challenges.
  • Assisted with data imports and exports using Data Loader or other tools.
  • Coordinated with stakeholders during system upgrades or maintenance periods.
  • Evaluated and implemented new releases for installed packages.
  • Gathered and analyzed data from multiple sources, reconciled conflicting information, and translated
    high-level requirements into detailed specifications.
  • Customized standard and custom objects, fields, page layouts, and record types.
  • Completed bulk data exports and imports for different departments.
  • Created process flow diagrams and operational workflows to document existing and new business processes.
  • Built and maintained custom reports, report types and dashboards.
  • Implemented security settings, including roles, profiles, and permission sets.
  • Conducted regular audits of user access rights to maintain security compliance.
  • Managed users, groups, and queues in Salesforce and Created workflows, approval processes, validation
    rules, and process builders.
  • Identified and quickly addressed database performance issues by continuously monitoring systems.
  • Modified existing databases and database management systems.
  • Designed email templates for use in automated communication processes.
  • Identified inefficiencies and implemented process improvements to enhance business operations.

Business Analyst

Cognizant Technologies
11.2014 - 04.2016
  • Participating in project status reviews and defect prevention.
  • Performing project start and closure audits, involving metrics review, approving tailoring, and deviations on
    processes Monitoring business unit performance for effort over run, POC metrics.
  • Experience in analyzing business requirements and proposing designs and solutions.
  • Hands-on experience in classifying and investigating reported escalations across multiple channels and
    responding to user enquiries.
  • Performed Root cause Analysis (RCA) for the error cases to ensure the positive accuracy trend for the
    forthcoming weeks.
  • Communicated strategies to the analyst team and received valuable feedback regarding approach to
    business observations.
  • Extensive knowledge in handling the majority number of queues across process verticals.
  • Drafted client reports under the supervision of senior analysts, receiving 100% positive feedback for
    alignment to client goals.
  • Expertise in Reviewing search contents and classifying them as per client guidelines.

Education

Bachelor in Computer Science And Engineering -

R.M.K Engineering College

Skills

  • Languages: Apex, SOQL, SOSL, JavaScript, HTML, CSS
  • Platforms: Salesforce (Sales Cloud, Service Cloud, Community Cloud), Forcecom
  • Tools: Visualforce, Lightning Components, Salesforce APIs (REST, SOAP), Apex Data Loader, Change Sets, ANT, Eclipse IDE, VS Code
  • Methodologies: Agile (Scrum, Kanban), Waterfall
  • Tools:JIRA, Confluence, Power BI, Tableau, SQL, Google Crystal Reports, Copado, Microsoft Office Suite
    (Excel, PowerPoint, Word)
  • Financial Skills: Financial Analysis, Budgeting, Forecasting, Risk Management
  • Other: Salesforce Administration, Security (Profiles, Permission Sets, Sharing Rules), Data Modeling, Data Migration, Integration, Reporting & Dashboards, Training & Documentation

Certification

  • Salesforce Certified – Platform Developer – I
  • Salesforce Certified Administrator – I
  • Copado Certified DevOps CI/CD Release Management Fundamental I and Fundamental II.

Timeline

Senior Salesforce Developer

Ninfo Systems Inc
02.2024 - Current

Salesforce Developer

Wissen Technologies
08.2023 - 01.2024

Senior Business Analyst and Salesforce Admin

Humana
05.2020 - 07.2023

Senior Business Analyst and Salesforce Admin

Wipro Technologies
05.2017 - 12.2020

Business Analyst

Cognizant Technologies
11.2014 - 04.2016

Bachelor in Computer Science And Engineering -

R.M.K Engineering College
Meghana Muchala