Mehul Bhatt

• Drove customer activation and expansion by aligning technical solutions with business outcomes and identifying AI/ML and analytics use cases.
• Own technical success and SaaS-like platform adoption for enterprise customers, accelerating onboarding and increasing consumption of cloud data services.
• Lead technical triage and issue resolution, ensuring a seamless transition from onboarding to production in a subscription-based service model.
• Provide hands-on architectural guidance on workload isolation, compute utilization, and cost optimization aligned to usage-based consumption models.
• Implement monitoring, alerting, and governance frameworks, improving SLA performance from 95% to 98.5%.
• Acted as trusted advisor post-sale, guiding customers in secure and efficient scaling of SaaS data platforms.
• Collaborated with account teams and product engineering to enhance customer experience and platform usability.
• Provide field feedback to Product teams, influencing enhancements aligned with real-world SaaS usage patterns.

• Managed 21 enterprise SaaS customers, driving 95% retention, increased consumption, and expansion revenue.
• Led customer onboarding and activation, ensuring rapid deployment of initial use cases in cloud-native and SaaS environments.
• Tracked adoption trends using telemetry and usage insights, identifying churn risks and expansion opportunities.
• Partnered with Sales and Product teams to drive growth in usage of subscription-based offerings.
• Conducted technical workshops and demos, enabling improved adoption of platform capabilities.
• Delivered architecture guidance on RBAC, data security, and SaaS data protection models.
• Acted as a voice of the customer, influencing product improvements and roadmap priorities.

Architected high-impact solutions during presales, translating customer needs into winning RFI/RFP proposals while managing cross-functional technical teams.

• Drove end-to-end RFP/RFI responses for complex enterprise projects, delivering tailored technical solutions that increased win rates by 95%.
• Led technical scoping, vendor evaluation, and architectural design for RFI/RFP submissions, bridging business requirements with scalable technology solutions.
• Designed and implemented cloud and SaaS-aligned data architectures, enabling customers to transition from on-prem to subscription-based data platforms.
• Led POCs, onboarding sessions, and hands-on labs, accelerating adoption of cloud-based analytics solutions.
• Collaborated with presales to align technical solutions with business needs and drive consumption growth.
• Developed SQL-driven data pipelines and performance optimization strategies for scalable workloads.

• Led incident triage, escalation, and SLA governance, ensuring high availability in always-on environments.
• Developed operational frameworks that supported scalability and service orientation of data platforms.
• Executed large-scale onboarding and migration programs that standardized platform architecture.
• Managed enterprise data platform operations, facilitating transition to cloud and service-based delivery models.

• Delivered enterprise data warehouse solutions with SQL, ETL, and high-volume data processing systems.
• Optimized performance through tuning queries and providing production support.
• Facilitated data platform standardization and scalability initiatives in early stages.