MEKO ARNOLD-STORR
Jonesboro,GA
Summary
To obtain a challenging and rewarding position where I can maximize my management skills, quality assurance, program development, and training experience that will enable me to expand my abilities and qualifications for growth and leadership, which will lead to a successful career.
Overview
12
12
years of professional experience
Work History
Scholarship Administration Specialist
Department Of Early Care And Learning
10.2023 - Current
- Processing assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility for families.
- Scheduling interviews with clients to determine potential eligibility for CAPS assistance.
- Verifying eligibility through appropriate documents and contact with employer, education institution, and any other third-party that may very eligibility and applying eligibility policies accordingly.
- Providing resolution to customer concerns and issues that arise.
- Entering data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases.
- Work in close collaboration with program administration and family support sections of the CAPS division to ensure seamless service delivery to all families and providers, and exemplary customer service.
Eligibility Specialist
Wipro Limited
02.2020 - 05.2021
- Explained eligibility details and affordability options to patients with kindness and respect
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support
- Processed benefits applications, including documents for medical assistance
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered 35+ inbound calls per day and directed to designated departments
- Evaluated customer account information to assess current issues and determine potential solutions
- Set up and activated customer accounts to maintain QA satisfaction levels.
Sales Associate/Title Processor
Winks Auto Sale
02.2019 - 11.2019
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Negotiated and closed deals with minimal oversight
- Prepared cash deposits up to $21,000.00 with zero discrepancies
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
Sales Manager/Finance Manager
Marietta Car Center
11.2014 - 12.2018
- Reduced process gaps by hiring, supervising and coaching 10 employees on sales strategies and protocols, optimizing performance, growth and profitability
- Generated company growth for 2 consecutive years through market expansion and sales
- Perform excellent customer service from point of sale throughout closing of the deal
- Motivate and encourage the sales team throughout the sales process
- Take ownership of customer issues and follow problems through to resolutions
- Keep accurate record and document customer service actions and discussions
- Contracting and closing deals
- Processing tags and titles.
Administrative Assistant
School for Creative Achievers
03.2012 - 11.2014
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- File and maintain records
- Receive payments and record receipts for service
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Perform general personnel functions, such as supervision, training, and scheduling
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making calls.
Education
High School Diploma -
Tri Cities High School
Atlanta, GA05.1995
Skills
- Impeccable customer service and interpersonal skills
- Knowledgeable in Microsoft Office
- Recordkeeping and data input
- Application assessment
- Self motivated and able to multitask
- Team player
- Telephone etiquette
- Communication
- Active listening
- People skills
Timeline
Scholarship Administration Specialist
Department Of Early Care And Learning
10.2023 - Current
Eligibility Specialist
Wipro Limited
02.2020 - 05.2021
Sales Associate/Title Processor
Winks Auto Sale
02.2019 - 11.2019
Sales Manager/Finance Manager
Marietta Car Center
11.2014 - 12.2018
Administrative Assistant
School for Creative Achievers
03.2012 - 11.2014
High School Diploma -
Tri Cities High School
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