Mekoia Gaston
Atlanta
Summary
Experienced with advanced skincare treatments and client consultations. Utilizes personalized approaches to address individual skincare needs effectively. Knowledge of latest esthetic tools and products for optimal results.
Overview
18
18
years of professional experience
Work History
Licensed Esthetician
Skin Clarity Aesthetics
03.2022 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educated patients on treatment options.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
iOS T2 / CPU/ Mentor Technical At-Home Advisor
Apple, Inc.
11.2010 - Current
- Effectively coach new advisors with call handling during mentoring sessions, and RAMP.;
- Handled high volume inbound calls resolving technical issues with iPhone, iPad, iPod, Mac OX, and iTunes Store
- Successfully completed crossover VILT training class for CPU to iOS advisors2013
- Manager Backfill Trained2013
- Very active supporting teams with various troubleshooting techniques and resolutions to technical issues
- Created and delivered several presentations while fulfilling coaching needs and call requirements
Senior Technical Support Coordinator /Training /Mentor
Verizon Wireless Call Center
07.2007 - 08.2009
- Handled high volumes of inbound customer calls; researching and resolve billing inquiries, explaining products/services, troubleshooting service and equipment issues
- Completed on the floor training with new hires reducing the turnover rate to less than one percent
- Supervisor point of contact due to high achievement in performance objectives and ability to work in team environment
- Proficient with wireless network systems MTAS, M.A.R.S, and various other technical support systems
Education
Esthetician School
Atlanta GA Associate of Science - Legal Studies
Kaplan University
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ITCAP
01.2008
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Professional Career Development Institute
01.2006
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Community College of the Air Force
01.2003
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Frederick Douglass High School
01.2000
Skills
- Chemical peel proficiency
- Body waxing specialist
- Microcurrent facials
- Extractions expertise
- Hydrofacial experience
- State licensing compliance
- High-frequency treatments
- Teen skincare education
- Acne treatment expert
MILITARY EXPERIENCE
- United States Air Force Mar2002 – Dec2004
- Supply Journeyman/Asst. Manager
- Ensured serviceability and accountability of over $141 million aircraft parts
- Acted as primary submissions point and resolved customer issues, over the counter and by phone.
- Identified, researched, and resolved physical warehouse and computer balance discrepancies to ensure supply account integrity.
- Air Expeditionary Medal, Kuwait2002
Timeline
Licensed Esthetician
Skin Clarity Aesthetics
03.2022 - Current
iOS T2 / CPU/ Mentor Technical At-Home Advisor
Apple, Inc.
11.2010 - Current
Senior Technical Support Coordinator /Training /Mentor
Verizon Wireless Call Center
07.2007 - 08.2009
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ITCAP
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Professional Career Development Institute
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Community College of the Air Force
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Frederick Douglass High School
Esthetician School
Associate of Science - Legal Studies
Kaplan University
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