Open To Work
Melanie Darity
Nevro
Marietta
11
years of professional experience
Experienced and organized professional with proven ability to deliver effective patient care and therapeutic solutions. Known for collaborative approach and dedication to achieving positive outcomes. Reliably adapts to changing needs and fosters supportive team environment. Proficient in patient assessment, therapy planning, and empathetic communication.
Work History
Therapy Consultant/HFX Coach
1 Year 2 Months- Therapy support professional responsible for interacting with patients to ensure superior outcomes through product and technical expertise
- Collaborate with Sales Representatives and other internal teams to provide support and clinical education to patients via phone and email
- Perform continued patient follow-up to assure optimal patient outcomes and excellent customer service
- Use of Salesforce, Microsoft Excel, Outlook, Microsoft Teams, EMR
- Developed tailored therapy plans to enhance patient outcomes and satisfaction.
- Collaborated with healthcare professionals to integrate innovative treatment solutions.
- Analyzed patient feedback to refine service offerings and improve overall effectiveness.
- Enhanced patient outcomes by developing and implementing individualized therapy plans.
- Maintained detailed documentation of patient treatments and progress notes, ensuring accuracy for billing purposes and continuity of care between providers.
Customer Service Advocate
2 Months- Help clients, customers and health care providers understand determination of payments
- Claims related to medical and dental procedures, office and hospital visit costs
- Resolve customer issues over the phone
- Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs
- Use of Microsoft Office, Microsoft Teams, LifePro, OnBase order retrieval
- Resolved customer inquiries through effective communication and problem-solving techniques.
Patient Care/Surgery Coordinator – OB/GYN
4 Years 6 Months- Coordinate and schedule surgical cases for specialized diagnosis
- Manage department and provider surgical case calendar
- Collaborate with physicians and members of the care delivery team to triage
- Coordinate and consistently manage the patient care experience
- Liaison for the patient and family, working with both administrative and clinical staff
- Primary point of contact for all customer service, administrative and scheduling needs
- Use of Microsoft Office, EPIC, Qgenda software, Medical terminology
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.p
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Kept high average of performance evaluations.
- Kept detailed records of patient treatments and needs throughout medical processes.
Unit Clerk – Mother/Baby Unit
1 Year 4 Months- Maintain medical records, departmental logs for new admits, transfers and discharges
- Provide customer service, greet new admissions, answer multiple telephone lines
- Monitor Safe Place system for babies
- Use of Microsoft Office, EMR, PowerChart, Medical terminology
- Coordinated patient admissions and discharges, ensuring seamless communication across departments.
- Maintained accurate medical records using electronic health record systems to support patient care continuity.
Scheduler- HCA (Hospital Corporation of America)
1 Year 4 Months- Schedule patients surgical, medical testing, procedures and admissions
- Obtain pre-cert/authorization numbers for insurance plans
- Inform physician office staff and patients of testing requirements
- Edit medical accounts
- Enter outpatient procedures
- Provide outstanding customer services, fax and receive physician orders
- Use of medical terminology
- Use of Microsoft Office, Meditech scheduling module, Onbase order retrieval
- Coordinated scheduling for multiple departments to optimize resource allocation and operational efficiency.
Education
B.A. Degree - General Studies, Music
- Tri-M Music Honor Society
- Member of CMENC
- Tau Beta Sigma National Honorary Band Sorority, Inc.
- Dean's List [Semester and Year]
Diploma
Skills
Anxiety reduction
Motivational interviewing
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Patient care
Organizational skills
HIPAA compliance
Verbal and written communication
Timeline
Therapy Consultant/HFX Coach
Nevro
11.2024 - 01.2026Read More
Customer Service Advocate
Cigna
08.2022 - 10.2022Read More
Patient Care/Surgery Coordinator – OB/GYN
Emory University School of Medicine
02.2018 - 08.2022Read More
Unit Clerk – Mother/Baby Unit
Emory University Hospital
10.2016 - 02.2018Read More
Scheduler- HCA (Hospital Corporation of America)
Parallon Business Solutions
06.2015 - 10.2016Read More
Curie Metropolitan High School
Diploma
Read More
Kentucky State University
B.A. Degree from General Studies, Music
Read More