Melanie Wilson
Atlanta
Summary
Dynamic To GO Specialist at Cracker Barrel Old Country Store, adept in ensuring order accuracy and maintaining food safety practices. Recognized for exceptional customer service and efficient meal assembly, consistently achieving high customer satisfaction. Proven ability to collaborate with team members and adapt to fast-paced environments while upholding quality assurance standards.
Overview
1
1
year of professional experience
Work History
To GO Specialist
Cracker Barrell Old Country Store
Commerce
02.2024 - 03.2025
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Assisted other team members in completing tasks when needed.
- Prepared workstations with ingredients and tools to ensure a smooth shift
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Rotated inventory to reduce waste and optimize freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Restocked condiment stations with appropriate amounts of ketchup, mustard, mayonnaise.
- Assembled and served meals according to specific guest requirements.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Maintained safe food handling practices to prevent germ spread.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Greeted customers in a friendly manner and took orders for to-go items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
Education
Associate of Applied Science - Surgical Technology
Lanier Technical College
Oakwood, GA06-2007
Skills
- Order accuracy
- Food safety practices
- Inventory management
- Kitchen equipment operation
- Meal assembly
- Customer service
- Team collaboration
- Communication skills
- Attention to detail
- Adaptability to change
- Quality assurance
- Sanitation compliance
- Efficient packaging
- Customer satisfaction
- Flexibility
Timeline
To GO Specialist
Cracker Barrell Old Country Store
02.2024 - 03.2025
Associate of Applied Science - Surgical Technology
Lanier Technical College