Justin Spoone
Sharpsburg
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Sales Associate
Xhale City
Sharpsburg
11.2023 - 08.2024
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained organized merchandise displays to enhance customer experience.
- Engaged customers through effective communication and active listening skills.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported promotional events by setting up displays and distributing materials.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
Cook/prep
Little Caesars
Sharpsburg
08.2023 - 11.2023
- Prepared and cooked pizzas following established recipes and guidelines.
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
- Assisted in inventory management by organizing ingredients and supplies.
- Collaborated with team members to ensure timely order completion during peak hours.
- Monitored food quality and freshness to meet company standards consistently.
- Operated kitchen machinery, including ovens and slicers, safely and efficiently.
- Followed food safety regulations to ensure safe meal preparation practices.
- Provided excellent customer service by responding promptly to special requests.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Managed portion control using correct utensils during preparation and plating.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Cook/cashier/cutomer service
Wendy’s
Sharpsburg
02.2022 - 08.2022
- Prepared and cooked menu items following standardized recipes and procedures.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new team members on cooking techniques and safety protocols.
- Operated kitchen equipment including grills, fryers, and ovens efficiently.
- Monitored food quality and presentation to ensure customer satisfaction standards.
- Collaborated with team members to ensure timely meal preparation during peak hours.
- Adhered to food safety regulations to maintain a safe kitchen environment.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and answered questions about products.
- Maintained cleanliness and organization of the dining and service areas.
- Handled cash, credit, and debit transactions accurately and securely.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints and provided excellent service to enhance satisfaction.
- Stocked supplies and restocked items as needed throughout shifts.
- Followed food safety guidelines and maintained proper hygiene standards consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Home School
Sharpsburg, GASkills
- Customer service
- Sales transactions
- Product knowledge
- Inventory management
Timeline
Sales Associate
Xhale City
11.2023 - 08.2024
Cook/prep
Little Caesars
08.2023 - 11.2023
Cook/cashier/cutomer service
Wendy’s
02.2022 - 08.2022
Home School