Melanie Loredo
Auburn
Summary
Proven customer service expert with a track record of enhancing guest experiences at Chick-fil-A Avalon. Demonstrates exceptional cash handling and POS system proficiency, alongside unparalleled patience and empathy. Achieved significant improvements in service efficiency and customer satisfaction, embodying professionalism and courtesy in every interaction.
Overview
3
3
years of professional experience
Work History
Cashier & Drive-Thru Team Member
Chick-fil-A Avalon
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer orders efficiently at the register and drive-thru
- Managed order bagging and drink preparation for fast and accurate service
- Assisted with stocking and maintaining a clean and organized workspace
- Packed Uber Eats, Doordash, Postmates, etc.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Managed inventory of dining supplies to prevent shortages during service.
Cashier & Customer Service Associate
Nature’s Harvest
06.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated the register and assisted customers with purchases
- Provided excellent customer service by helping shoppers find products
- Maintained organized and well-stocked shelves
- Prepared food in the deli department while following health and safety standards
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Dentistry - Dental Hygiene
Gwinnett Technical College
Lawrenceville, GA05-2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cash register operation
- Order taking
Timeline
Cashier & Drive-Thru Team Member
Chick-fil-A Avalon
12.2022 - 05.2023
Cashier & Customer Service Associate
Nature’s Harvest
06.2020 - 07.2022
Bachelor of Dentistry - Dental Hygiene
Gwinnett Technical College
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