Melanie Mashlum

• Assist residential and commercial customers with tile selections.
• Maintain and update the showroom with samples and new product offerings.
• Create quotes and track customer interactions using Salesforce.
• Plan and execute quarterly events to engage clients and promote new collections.
• Improved client satisfaction by providing timely and accurate follow-up on project progress.

Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.

• Managed interior finish selection process for home buyers of Paran Homes and O'Dwyer Homes
• Specialized in cabinetry, countertops, tile, hardwood, carpet, paint, and other design elements
• Entered and submitted all selections into Excel spreadsheets and Marks Systems
• Updated product offerings for Paran Homes and O'Dwyer Homes in collaboration with vendors
• Assisted with design services for Rockhaven, Century Communities, and The Providence Group

• Guided home buyers through the exterior and interior finish selection process
• Entered selections into New Star Sales, created diagrams for construction field installation, and finalized all design paperwork with home buyers
• Developed market home packages with themes and color ways
• Collaborated with outside designers on model home designs

• Assisted homeowners in interior finish selection after disasters such as fires or floods
• Worked within insurance company allowances and offered upgrade options
• Updated showroom pricing and samples inventory
• Supported project estimators/managers
• Assisted with office tasks, including data entry, accounting, and marketing