Melanie Mickler
Acworth
Summary
Proactive Office Manager with extensive experience in office administration and staff management. Demonstrated success in enhancing customer satisfaction, resolving conflicts, and maximizing team performance through effective mentoring and cross-training. Strong skills in customer service, data entry, scheduling, and relationship building, driving operational efficiency and team cohesion.
Overview
32
32
years of professional experience
Work History
Office Manager
Bread Beckers, Inc.
10.2017 - 11.2024
- Accomplished multiple tasks within established timeframes, ie...accurately typing up orders, answering phones, emails, completing employee schedules.
- Enhanced customer satisfaction by providing excellent customer service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Pre-Marital Mentoring Program Coordinator
North Metro Church
01.2019 - 06.2022
- Conducted thorough assessments of participant needs to create individualized mentoring plans.
- Enhanced program effectiveness by developing and implementing comprehensive mentoring strategies.
- Provided guidance on best practices in mentorship for both mentors and mentees through accessible resource materials, webinars, or workshops.
- Strengthened relationships between mentors and mentees through regular communication and feedback loops.
- Worked closely with engaged couples to strengthen their relationship before marriage.
Private Nanny
Ashley and Spencer Sweat
08.2014 - 05.2017
- Developed strong relationships with parents, maintaining open communication about the child's progress and needs.
- Oversaw some household duties such as light housekeeping tasks or running errands when required.
- Provided excellent love and care to child, played games, comfort care.
- Built positive and nurturing environments to support child social and emotional growth.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Prepared healthy, age-appropriate snacks and meals.
Assistant Teacher Volunteer
Cornerstone Preparatory Academy
08.2013 - 05.2014
- Assisted lead teacher in assessing student progress, providing valuable input for report cards and parent conferences.
- Supervised recess, lunch and daily student intake and dismissal.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
Administrative Assistant
North Metro Church
04.2010 - 09.2013
- Established a welcoming atmosphere for newcomers by organizing events designed specifically for visitor engagement and integration into the church community.
- Provided administrative support for church operations by managing schedules, maintaining records, and handling correspondence on behalf of the ministry leadership team.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Identified and recruited potential volunteer workers.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
Retail Sales Associate
Rich's Department Store
02.1993 - 10.1996
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Early Childhood Education
Liberty University
Lynchburg, VASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Relationship Building
- Staff Management
- Employee Training
Timeline
Pre-Marital Mentoring Program Coordinator
North Metro Church
01.2019 - 06.2022
Office Manager
Bread Beckers, Inc.
10.2017 - 11.2024
Private Nanny
Ashley and Spencer Sweat
08.2014 - 05.2017
Assistant Teacher Volunteer
Cornerstone Preparatory Academy
08.2013 - 05.2014
Administrative Assistant
North Metro Church
04.2010 - 09.2013
Retail Sales Associate
Rich's Department Store
02.1993 - 10.1996
Early Childhood Education
Liberty University
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