Melanie Smiley
Augusta
Summary
Dynamic and empathetic professional with a proven track record at DILLIGENT CARE SERVICES and ASK Telemarketing. Excelled in customer service and time management, enhancing client satisfaction and loyalty. Demonstrated attention to detail and listening skills, ensuring a welcoming environment and efficient resolution of complex issues.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
DILLIGENT CARE SERVICES
05.2020 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
ASK Telemarketing
09.2016 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
CORNERSTONE ACADEMY
Peachtree Corners, GA05-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
AT DILLIGENT CARE SERVICES I RECIEVED EMPLOYEE OF THE MONTH.
Languages
English
Professional Working
Timeline
Front Desk Receptionist
DILLIGENT CARE SERVICES
05.2020 - 06.2022
Customer Service Representative
ASK Telemarketing
09.2016 - 09.2019
GED -
CORNERSTONE ACADEMY
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