Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Taetle

Chamblee

Summary

Experienced business professional with a strong background in project management, process improvement, and financial analysis. Demonstrated ability to streamline business operations and drive cost reductions. Skilled at analyzing data to uncover trends and implement strategies that enhance efficiency.

Overview

6
6
years of professional experience

Work History

CX Operations Lead

Miro
07.2021 - Current
  • Designed, operationalized, and delivered quarterly variable compensation plans for Renewal Managers (40+ reps), Multi-Year Contract Term SPIF calculations, and exception request processes. Increased programmatic efficiency by utilizing Salesforce & Xactly. Partnered with Global Sales Compensation to develop a customized and scalable Xactly solution for calculating quarterly variable payouts for Renewals and Customer Success teams based on GEO specific GRR performance targets.
  • Program-managed the implementation of a fully automated E2E Salesforce CPQ process for contract generation, opportunity management, quotes, invoicing, and closure for customers accepting standard terms at renewal (e.g. autorenewal). This included automated email notifications for key stakeholders and sales enablement materials for GTM leaders & reps.
  • Acted as principle RevOps business partner in recurring weekly collaboration with CFO, Head of EMEA Deal Desk and Head of Commercial Legal to deliver programmatic strategy for autorenewals and renewal expansions in implementation of multiple legal entities to bill customers in EUR, BR, and JPY currencies in quote-to-cash process for Renewal Managers and Account Executives in impacted GEOs.
  • Manages forecasting (weekly basis), coverage model strategy (biannually), capacity models (annually) and headcount planning (annually) as primary revenue operations partner to Global Renewals Leader based in Munich, Germany. Partners with CRO, Head of GTM Strategy & Planning, Head of Global Sales Compensation and Head of Customer Success every H2 since November 2021.

Operations Analyst, Customer Experience

LogicMonitor
08.2019 - 06.2021
  • Developed and implemented a global churn forecast methodology from scratch, achieving a 98% accuracy rate for 2020 and contributing to a 93% gross retention rate despite the COVID-19 pandemic. This best-practice forecast was shared with Vista Equity Partners portfolio companies.
  • Established renewals reporting and forecasting systems for the Renewals team, leading to a 40% increase in multi-year renewals in 2020.
  • Managed a data integrity initiative as project manager to enhance the quality of renewal agreements and contracts within Salesforce.
  • Acted as the lead analyst for Annual Operation Planning in 2021, building forecasts for renewals and churn for the entire year and facilitating the integration of renewal/churn data from a new acquisition into existing plans.

Education

B.A. Degree - Political Science, History

University of Michigan
04.2018

Skills

  • Excellent Program/Project Management out of any tool available
  • Advanced to Expert Process Diagramming in Collaborative Tools (eg Miro/Figma)
  • Advanced Salesforce reporting/dashboarding
  • Expert level G-sheets/Excel
  • Proficiency in Jira/Confluence
  • SQL proficient
  • 5 years Experience building & presenting field enablement in Powerpoint & Google Slides

Timeline

CX Operations Lead

Miro
07.2021 - Current

Operations Analyst, Customer Experience

LogicMonitor
08.2019 - 06.2021

B.A. Degree - Political Science, History

University of Michigan

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Melanie Taetle