Melany Balderas
Gainesville
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Office Administrator
Curb Appeal of Georgia Inc.
07.2022 - 11.2024
- Delivered concise reports to management, ensuring alignment on project status.
- Scheduled and organized daily operational tasks to optimize team performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Weekly Construction Crew scheduling.
- Business License application, filing, and processing.
Member Service Representative
Lanier Federal Credit Union
12.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Team Lead
Regal Cinemas
04.2020 - 12.2021
- Delivered project updates, maintaining transparency and managing expectations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Weekly inventory ordering and maintenance, in assistance to assistant manager.
- Loading and Unloading inventorial, and saleable items.
Education
High School Diploma -
Gainesville High School
Gainesville, GA05-2021
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Scheduling
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrator
Curb Appeal of Georgia Inc.
07.2022 - 11.2024
Member Service Representative
Lanier Federal Credit Union
12.2021 - 07.2022
Team Lead
Regal Cinemas
04.2020 - 12.2021
High School Diploma -
Gainesville High School
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