Meleka Dixson
Atlanta,GA
Summary
Experienced and dedicated medical professional with a strong background in medical assistance, concierge services, and customer service. Skilled in delivering exceptional patient care, providing administrative support, and delivering top-notch customer service in fast-paced environments. Seeking a role that allows me to leverage extensive experience in healthcare and customer-facing positions to enhance operational efficiency and ensure high levels of patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
NFC Amenity
03.2022 - Current
- Provide exceptional customer service to residents, vendors and guests.
- Manage front desk operations, including scheduling and administrative duties.
- Ensure prompt and efficient handling of inquiries and requests.
- Managed approximately 100 calls a day
Certified Medical Assistant (Per Diem)
Medeley
08.2022 - Current
- Provided temporary medical assistance services to a variety of healthcare facilities.
- Assisted in patient care, including phlebotomy and vitals monitoring.
- Supported healthcare teams in various medical settings.
Certified Medical Assistant
Amergis Staffing
01.2025 - 04.2025
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens of youth inmates.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Performed on site urinalysis, hearing test, HIV testing and pregnancy test.
- Ensured proper documentation into JTS and youth paper charts.
- Ensured medication was administered during med pass. Treated youth with injections if necessary determined by the doctor or nurse from help requests.
- Responded to emergency situations on the floor as needed.
Lead Medical Assistant
East Cobb Foot and Ankle
11.2023 - 03.2024
- Assisted in patient examinations, treatments, and procedures.
- Maintained accurate medical records and ensured compliance with healthcare regulations entering information into Lytec.
- Coordinated patient scheduling and provided administrative support for front office.
- Performed Oblique, Lateral, and AP X-rays of the foot.
- Sterilized instruments after procedures.
- Administered in office medications by way of pills or injections.
- Inventory control to make sure supply stock would not run out.
- Performed phlebotomy for necessary patient testing and diagnoses.
Benefit Verification Specialist
Amerisource Bergen
10.2022 - 03.2023
- .Processed insurance verifications and pre-authorizations for a procedure called Eyelea.
- Assisted patients with insurance inquiries and claims.
- Maintained compliance with HIPAA regulations.
- Made a minimum of 15 outbound calls a day to various insurance companies.
- Made daily quota to meet performance goals.
Travel Medical Assistant
Favorite Healthcare Staffing
11.2021 - 02.2022
- Provided temporary medical assistance in various healthcare facilities.
- Assisted in patient care, including sample collection and vitals monitoring.
- Maintained accurate medical records.
- Performed covid testing swabs and gave covid injections.
- Updated covid cards and entered them in the system for tracking for the State of Oregon.
Medical Assistant (COVID Tester)
RCL Atlanta
07.2020 - 11.2021
- Administered COVID-19 tests and recorded patient results.
- Provided information on testing procedures and safety measures.
- Ensured proper sanitation and compliance with health regulations.
- Managed and coordinated a team of medical assistants (7-8)
- Offered concierge covid testing to high end celebrity clientele
- Used Abbott machines to get rapid covid test results.
- Safely counted and sealed bio hazard bags for courier drop off.
Medical Assistant (COVID Tester)
Prestige Staffing
03.2020 - 07.2020
- Performed COVID-19 testing and patient assessments.
- Maintained a clean and organized testing site.
- Assisted with administrative tasks and patient recordkeeping.
Medical Assistant/Travel Phlebotomist
Lab Solutions
02.2018 - 02.2020
- Conducted blood draws and specimen collections.
- Ensured patient comfort and adherence to safety protocols.
- Traveled to different healthcare facilities to provide phlebotomy services.
Medical Assistant
Advanced Internal Medicine
02.2017 - 02.2018
- Assisted physicians with patient care and medical procedures.
- Managed patient records in E-Clinical and scheduled appointments.
- Provided excellent patient support and education.
- Admisnistered insulin injections, pain medication, antibiotics, and immunizations.
- Maintained cleaned and sanitary rooms for patient care.
- Performed EKG's, spirometries, eye exams, and ear irrigation.
- Coordinated with Quest for specimen pick ups and results.
Education
Certificate - Real Estate Agent
Keller Williams
Atlanta, Ga11-2024
Certificate - Medical Assisting
Bauder College
Atlanta05-2013
GED -
Dekalb Technical College
Clarkston, Ga05-2004
Skills
- Sales
- Entertainment assistance
- Vendor interaction
- Reservation coordination
- Medical records oversight
- Inventory and supply management
- Sample collection procedures
- HIPAA protocols
- Insurance confirmation
- ICD-10 coding
- Clinical applications
- Vital sign monitoring
- Treatment setup
- Electronic health records
- Conflict resolution
- Patient scheduling
- Specimens collection and processing
- Infection control
- Sterilization techniques
- Time management
- Clinical documentation
- Schedule coordination
- Multitasking and organization
- Payment collection
- Telephone etiquette
- Injection administration
- Verbal and written communication
- Medical terminology
- Attention to detail
Certification
CPR/BLS- American Heart Association -Expiration 02/2026
Timeline
Certified Medical Assistant
Amergis Staffing
01.2025 - 04.2025
Lead Medical Assistant
East Cobb Foot and Ankle
11.2023 - 03.2024
Benefit Verification Specialist
Amerisource Bergen
10.2022 - 03.2023
Certified Medical Assistant (Per Diem)
Medeley
08.2022 - Current
Concierge
NFC Amenity
03.2022 - Current
Travel Medical Assistant
Favorite Healthcare Staffing
11.2021 - 02.2022
Medical Assistant (COVID Tester)
RCL Atlanta
07.2020 - 11.2021
Medical Assistant (COVID Tester)
Prestige Staffing
03.2020 - 07.2020
Medical Assistant/Travel Phlebotomist
Lab Solutions
02.2018 - 02.2020
Medical Assistant
Advanced Internal Medicine
02.2017 - 02.2018
Certificate - Real Estate Agent
Keller Williams
Certificate - Medical Assisting
Bauder College
GED -
Dekalb Technical College
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