Meli Brown
Atlanta
Summary
Operations and Administration Leader focused on compassionate, high-impact program support. 10+ years improving organizational efficiency, unifying operations teams, and coordinating multi-site administrative efforts. Expert in calendar and communications management for senior leaders, budgeting/P&L oversight, procurement, event/meeting execution, and people leadership. Known for building positive work cultures, high-performing teams, and cross-functional workflows with HR, Finance, Legal, and Operations. Passionate about animal welfare and technology that expands access to adoption.
Overview
15
15
years of professional experience
Work History
Vice President, Market Operations
Jones Lang LaSalle (JLL)
Atlanta
08.2021 - Current
- Division-level administrative and operations lead for a high-volume commercial real estate office; streamline scheduling, meeting cadences, and internal communications for the Office Head and senior leadership; coordinate performance reviews and talent acquisition.
- Founded the Operations Operational Excellence Initiative (2025); corresponded with the Global COO on workflow issues and new initiatives, created SOPs and common templates, streamlined employee onboarding, assisted with the redesign of the national Operations website, and served as the national SME on expenses, internal ticketing, and HR platforms.
- Direct administrative functions of 60 brokers, analysts, and graphic designers: expense approval, event planning, data integrity, meeting and room scheduling, travel arrangements, data and financial audits, branding compliance, systems training, cross-coverage, employee onboarding, ticketing); set expectations and feedback rhythms; raise team performance and engagement.
- Prepare executive-ready agendas, decks, and briefing notes; manage complex calendars and last-minute changes; liaise with internal/external partners across HR, Operations, Legal, and Finance.
- Track budgets, expenses, and P&L; audit and submit executive and employee expense reports; manage AP, vendor onboarding, and invoice accuracy.
- Pilot advisor for the new procurement platform, documenting issues, training users, meeting with senior stakeholders, and deciding on the usage of the platform.
- Plan and coordinate the Global CEO's and President's visits, department overviews, trainings, office events, off-site team-building events, client meetings, and confidential recruiting efforts.
Property Manager
Windsor Communities
Atlanta
12.2018 - 06.2021
- Led daily operations for a 322-unit Class A mid-rise community (staffing, resident experience, financial performance, vendor management, marketing, systems training, managed leasing and maintenance staff).
- Delivered a 28% closing ratio and increased renewal retention by 15.5% year-over-year, while maintaining top satisfaction scores during an amenity renovation and COVID constraints.
- Managed AP/AR, delinquency control, pricing recommendations, and reporting; trained the team on systems, sales, and service.
- Operational and financial strength ultimately led to an off-market sale; led team through disposition and transition to new properties.
Senior Assistant Manager
Windsor Communities
08.2013 - 12.2018
- Achieved 0% delinquency; earned regional award for delinquency performance (2015).
- Trained Atlanta-area teams on Yardi and sales systems; negotiated renewals averaging 4.5% rent growth.
Marketing Representative
Windsor Communities
Atlanta
03.2012 - 08.2013
- Assisted prospective tenants with apartment selection and application processes.
- Conducted market research to analyze rental trends in the local area.
- Negotiated lease terms with tenants and collected security deposits.
- Processed rental applications, verified references and conducted background checks.
Senior Leasing Consultant
McKinley / First Communities / Cortland
01.2011 - 01.2012
- Increased occupancy 10% in first 30 days; maintained operations across three rapid management transitions.
- Worked with no active Property Manager for six months, continuing to grow occupancy and lower delinquency.
- Inspected vacant units prior to occupancy to ensure they are ready for new tenants.
Education
Bachelor of Music - Elective Studies in Business
University of West Georgia
01-2007
Skills
- Microsoft 365 (Outlook, Excel, PowerPoint, Word)
- Workday
- Salesforce
- Box
- Canva
- Yardi
- Rent Café
- ADP
- PeopleSoft
- Customer and employee rapport
- Data integrity
- Strategic planning
- Coaching and mentoring
- Team leadership
Additional Information - Animal Welfare
Lifelong dog & cat owner; strong interest in animal behavior and service-dog work (ongoing learning via industry podcasts). Building an AI-enabled pet-matching platform to connect adopters with pets and transportation resources.
Timeline
Vice President, Market Operations
Jones Lang LaSalle (JLL)
08.2021 - Current
Property Manager
Windsor Communities
12.2018 - 06.2021
Senior Assistant Manager
Windsor Communities
08.2013 - 12.2018
Marketing Representative
Windsor Communities
03.2012 - 08.2013
Senior Leasing Consultant
McKinley / First Communities / Cortland
01.2011 - 01.2012
Bachelor of Music - Elective Studies in Business
University of West Georgia