Melinda Johnson
Atlanta
Summary
Customer Service Representative with expertise in order processing, conflict resolution, and customer relationship management. Proven ability to enhance service quality and provide valuable product knowledge to improve customer satisfaction. Dedicated customer service professional skilled in conflict resolution and service quality improvement. Recognized for maintaining comprehensive product knowledge and effectively resolving complex customer issues, enhancing overall customer experience and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TSI
Stone moountain
09.2023 - 11.2025
- :
- - Processed orders, returns, and exchanges swiftly and accurately.
- - Resolved customer complaints, escalating complex issues to management efficiently.
- - Assisted customers by providing detailed product information.
- - Maintained comprehensive knowledge of company products and services to support customer inquiries.
- Documented customer interactions in the internal database for tracking purposes.
- Provided feedback to management on common customer concerns and suggestions.
- - Collaborated with team members to enhance service quality and streamline workflow.
Customer Service Representative
Indeed flex
Stone Mountain
01.2022 - 07.2023
- Resolved customer complaints and escalated issues to management as needed.
- Maintained knowledge of company products and services for effective support.
- Provided feedback to management on common customer concerns and suggestions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Redan High School
09-2004
Skills
- Order processing
- Conflict resolution
- Product knowledge
- Customer documentation
- Feedback provision
- Customer relationship management
- Service quality improvement
- Problem solving
- Effective communication
- Stress management
- Report generation
Timeline
Customer Service Representative
TSI
09.2023 - 11.2025
Customer Service Representative
Indeed flex
01.2022 - 07.2023
Redan High School