Melinda Parlor
Atlanta
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Atlanta rental market for several properties and impressive financial management skills. Expert user of Yardi, Onsite and Computer System.
Overview
23
23
years of professional experience
Work History
Leasing Consultant
Essential Staffing Solutions
08.2019 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Registered clients on database to enable tracking history and maintain updated records.
Leasing Consultant
Goldoller Real Estate Investment
07.2017 - 08.2019
- Registered clients on database to enable tracking history and maintain updated records.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
Customer Service Representative
Forward Air Inc
04.2006 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Professional Loan Branch Manager
Integrated Financial
09.2004 - 03.2006
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
Leasing Consultant
Mid-America Communities
05.2001 - 08.2004
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
Education
No Degree - Certificate of Completion in Customer Service
Florida Community College
Jacksonville FLA08.1996
High School Diploma -
Forrest Senior High School
Jacksonville FLA06.1986
Skills
- Property Tours and Inspections
- Leasing Terms and Specifications
- Local Market Conditions
- Basic Mathematics
- Prospecting Assistance
- Sales Techniques
- Fair Housing Policies
- Customer Service
Timeline
Leasing Consultant
Essential Staffing Solutions
08.2019 - Current
Leasing Consultant
Goldoller Real Estate Investment
07.2017 - 08.2019
Customer Service Representative
Forward Air Inc
04.2006 - 08.2017
Professional Loan Branch Manager
Integrated Financial
09.2004 - 03.2006
Leasing Consultant
Mid-America Communities
05.2001 - 08.2004
No Degree - Certificate of Completion in Customer Service
Florida Community College
High School Diploma -
Forrest Senior High School
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