Melinda Ragan
Thomaston
Summary
Organized Front Office Clerk recognized for productivity and efficiency in task completion. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel at communication, time management, and problem-solving to enhance office operations and client satisfaction.
Overview
14
14
years of professional experience
Work History
Front Office Clerk
Dr David P Fieseler MD
Thomaston
03.2007 - 01.2021
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Responded to patient inquiries, ensuring accurate information delivered promptly.
- Collected blood samples from patients using standard phlebotomy techniques.
- Ensured accuracy of patient records and lab documentation to uphold quality standards.
- Assisted healthcare staff in preparing patients for blood draws and procedures.
- Ensured adherence to safety protocols and infection control measures consistently.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered exceptional customer service, enhancing patient experience during interactions.
- Provided support to nursing staff by updating patient charts, entering vital signs, and transcribing physician orders.
- Delivered exceptional clerical support every day by scheduling appointments, transcribing notes, and mailing packages.
- Performed clerical duties such as filing charts, ordering supplies and transcribing orders from physicians.
- Utilized knowledge of medical terminology, anatomy, pharmacology and disease processes when transcribing.
- Utilized knowledge of medical terminology in transcribing dictations.
- Performed clerical duties such as sorting mail, faxing documents, answering emails and transcribing dictation.
Education
GED
Thomaston, GAPrerequisite For Nursing
Southern Crescent Technical College
Griffin, GATimeline
Front Office Clerk
Dr David P Fieseler MD
03.2007 - 01.2021
GED
Prerequisite For Nursing
Southern Crescent Technical College