Melinda Willis
Lyons,Georgia
Summary
- Proactive and caring worker with 15 years of experience, combining strong communication skills and keen observational abilities. Skillfully manages day-to-day activities while actively seeking opportunities to make a meaningful impact. Excel in fostering a positive learning environment by encouraging students to develop their individual skills. Specialize in providing one-on-one instruction, collaborating with teams, and maintaining excellent relationships with students, parents, and support staff.
- Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, and support staff.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CRLA Level II Certified Peer Lead Tutor/Educator
American Public Education, Inc.
03.2020 - Current
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Motivated students with accurate feedback and positive reinforcement.
- Conducted review sessions to help students prepare for tests.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Developed methods to motivate and engage students in learning.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assisted students in developing study skills and strategies.
- Mentored and coached students with focus on developing independence and self-confidence.
- Maintained records of student assessments, tutoring activities and results.
- Attend daily meetings with leadership, fellow tutors, and training sessions via MS Teams.
Branch Manager
Security Finance
10.2013 - 11.2018
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Utilized financial software to prepare consolidated financial statements.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Office Manager
Webb Brothers Trucking
02.2005 - 08.2013
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Master's degree - Human Resource Management
Rasmussen University
Ocala, FL12-2025
Bachelor of Science - Criminal Justice
Rasmussen College-Florida
Ocala, Florida 06.2024
Associate in Science (AS) - Paralegal Studies
Rasmussen College-Florida
Ocala, Florida 12.2022
Skills
- Employee Orientation
- Project management
- Tutoring
- Writing Skills
- Organizational skills
- Event Planning
- Recruiting
- Customer service
- Management
- Account management
- Collaboration and teamwork
- Active listening
- Student rapport building
- Team collaboration
- Proficient in MS Word, PowerPoint, Excel, and MS Teams
Certification
- CRLA / ITTPC Certified Level II Certified Peer Lead Tutor/ Peer Educator, 05/01/20, CRLA-certified Level II Peer Lead Tutor for the Rasmussen University Justice Studies Department.
- Advanced Level Tutoring Professional Certificate - American Tutoring Association.
Additional Information
- 2024 - Vice Chair of Rasmussen University Student Advisory Council, in which I represented student concerns to the administration of the University, to help ensure fair and impartial treatment of all students.
- 2024 - Selected to participate in the Rasmussen University All Faculty Summit.
- 2024 - Created the First Edition of the RUSAC Newsletter distributed University wide.
- 2025 - Chair of the Rasmussen University Student Advisory Council, Represent student concerns to the administration., Ensure fair treatment of all students.
Timeline
CRLA Level II Certified Peer Lead Tutor/Educator
American Public Education, Inc.
03.2020 - Current
Branch Manager
Security Finance
10.2013 - 11.2018
Office Manager
Webb Brothers Trucking
02.2005 - 08.2013
Master's degree - Human Resource Management
Rasmussen University
Bachelor of Science - Criminal Justice
Rasmussen College-Florida
Associate in Science (AS) - Paralegal Studies
Rasmussen College-Florida
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