Melione Lewis
Hinesville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Clarion pointe hotel
Jitu pattell
Hinesville
05.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Greeted guests warmly and checked in visitors efficiently.
- Managed reservations through property management systems daily.
- Handled guest inquiries and resolved complaints promptly.
- Coordinated with housekeeping to ensure room readiness.
- Processed payments and maintained accurate transaction records.
- Maintained lobby cleanliness and organized front desk area consistently.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted with room reservations, changes and cancellations.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
Usa army child and youth services
Mrs. Cubby
Fort Stewart
06.2022 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained cleanliness and sanitation in assigned areas throughout the facility.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Restocked supplies in restrooms, break rooms, and common areas regularly.
- Disposed of waste and recyclables following company guidelines for environmental safety.
- Collaborated with team members to ensure timely completion of cleaning schedules.
- Inspected facilities for safety hazards and reported issues to management promptly.
- Assisted in training new custodial staff on cleaning procedures and safety protocols.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Checked and stocked inventory throughout facility to meet expected demands.
Education
Liberty County High School
Hinesville, GASkills
- Hotel management
- Customer service
- Reservation systems
- Complaint resolution
References
References available upon request.
Timeline
Clarion pointe hotel
Jitu pattell
05.2025 - Current
Usa army child and youth services
Mrs. Cubby
06.2022 - 03.2025
Liberty County High School