Melisha Poe
SYLVESTER
Summary
Dynamic billing and accounts payable professional with proven expertise at ITG Communications, enhancing billing accuracy and customer satisfaction. Skilled in invoice processing and dispute resolution, I effectively managed high volumes of transactions while fostering strong vendor relationships. Committed to operational excellence and meticulous financial recordkeeping, I consistently meet tight deadlines.
Overview
15
15
years of professional experience
Work History
Billing Clerk
ITG Communications
02.2024 - Current
- Processed billing statements accurately to ensure timely service delivery.
- Assisted in data entry for customer invoices using billing software.
- Maintained organized records of transactions and payment history.
- Collaborated with team members to resolve billing discrepancies efficiently.
- Supported audits by providing necessary documentation and reports.
- Communicated effectively with customers regarding billing inquiries and issues.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Processed customer invoices, credit memos and payments within established timelines.
- Collaborated with customers to resolve disputes.
- Increased customer satisfaction by resolving billing inquiries and disputes promptly.
Asset Coordinator
Infinite Communications
09.2017 - 02.2024
- Coordinated asset inventory management to ensure accuracy and accessibility of resources.
- Implemented tracking systems to streamline asset allocation and retrieval processes.
- Led cross-functional teams in optimizing asset utilization for maximum efficiency.
- Developed training materials for staff on best practices for asset management.
- Established standard operating procedures to enhance consistency in asset handling across departments.
- Mentored junior team members, fostering skills in asset coordination and process improvement.
- Collaborated with IT to integrate software solutions for real-time asset monitoring and reporting.
- Developed comprehensive reports on asset performance metrics, guiding informed decision-making processes.
- Coordinated support within overall asset areas of props, products and gear and followed-up to completion.
- Reduced equipment downtime through proactive maintenance scheduling and coordination.
- Conducted regular audits of physical assets, ensuring accurate record-keeping and compliance with company policies.
- Entered, tracked and documented asset status using [Software] and studio tools.
- Proactively identified potential issues affecting asset performance or availability through routine monitoring activities.
- Led efforts to recover lost or stolen assets by working closely with security personnel and providing detailed documentation.
- Played a key role in coordinating responses during emergency situations involving critical assets such as power outages or natural disasters.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Enforced team adherence to safety regulations and protocols.
- Handled day-to-day shipping and receiving overseeing more than several packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Accounts Payable Clerk
Quality By Design
03.2011 - 09.2017
- Processed vendor invoices with accuracy and efficiency, ensuring timely payments.
- Managed account reconciliations to maintain financial integrity and reduce discrepancies.
- Implemented process improvements to streamline invoice processing and enhance operational workflows.
- Oversaw communication with vendors regarding payment status, resolving issues promptly and professionally.
- Utilized accounting software to track expenses and manage payment schedules effectively.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Evaluated financial records to detect errors and discrepancies.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Education
High School Diploma -
Citrus High School
Inverness, FL05-2003
Skills
- Data entry
- Data entry proficiency
- Customer service
- Invoice processing
- Accuracy and precision
- Customer communication
- Data inputting
- Payment transactions
- Account management
- Accounting support
- Purchasing
- Auditing
- Deadline oriented
- Financial recordkeeping
- Bookkeeping
- Professionalism and ethics
- Dispute resolution
- Invoicing prowess
- Database updates
- Account reconciliation
- Billing statement review
- Payment processing
- Billing software
- Financial data entry
- Billing statement management
- Billing and invoicing
- Paperwork and documentation
- Quality control
- Customer relations
- Vendor invoice processing
- Purchase orders
- Job billing
- Administrative support
- Decision-making
- Year-end reporting
- Billing data verification
- Customer account management
- Account updating
- Financial transactions
- Bill payment
- Relationship building
- Mail sorting
- Invoice generation
- Expense tracking
- Discrepancy resolution
Timeline
Billing Clerk
ITG Communications
02.2024 - Current
Asset Coordinator
Infinite Communications
09.2017 - 02.2024
Accounts Payable Clerk
Quality By Design
03.2011 - 09.2017
High School Diploma -
Citrus High School