Melissa Agee
Marietta
Summary
Qualified Treatment Coordinator with strong background in managing patient care and treatment plans. Successfully facilitated seamless communication between patients, families, and medical teams to ensure comprehensive care. Demonstrated ability to coordinate schedules and maintain detailed patient records.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Mableton Family Dentistry
Mableton, GA
05.2025 - Current
- Coordinated insurance verification processes to ensure timely patient coverage and claims processing.
- Facilitated communication between patients, providers, and insurance companies to resolve billing inquiries.
- Trained new staff on insurance protocols and best practices for claims submissions.
- Developed streamlined workflows that improved accuracy in dental claim submissions.
- Oversaw compliance with regulatory requirements related to dental insurance procedures and documentation.
- Analyzed denial trends to implement corrective actions and reduce future claim rejections.
Treatment Coordinator
Patrick Family Dental
Smyrna, GA
07.2017 - 05.2025
- Coordinated patient treatment plans, ensuring seamless communication between medical staff and patients.
- Streamlined appointment scheduling processes, reducing patient wait times and enhancing clinic efficiency.
- Managed insurance verification procedures, ensuring accurate coverage information for patients prior to treatment.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
Education
Associate Degree - Science of Education
Georgia State
01.2012
Associate Degree - Arts
Broward College
01.1996
Skills
- Curve, Eaglesoft, Open Dental software
- OSHA and HIPPA Certified
- Policy and Procedure Development
- Insurance Processing
- Dental Equipment Maintenance
- Credit and Collections, AR
- Electronic Records Management
Timeline
Treatment Coordinator
Mableton Family Dentistry
05.2025 - Current
Treatment Coordinator
Patrick Family Dental
07.2017 - 05.2025
Associate Degree - Arts
Broward College
Associate Degree - Science of Education
Georgia State