Melissa Davis
Augusta
Summary
Seasoned Customer Service Rep with over 5 years of experience, adept in issue resolution and customer billing. Excelled in training staff and coordinating with billing departments at Teleperformance and Progressive. Seeking to leverage expertise in customer service excellence for a new role.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
Progressive
Augusta
02.2020 - 01.2024
- Managed a high volume of inbound customer inquiries regarding insurance policies and claims, providing detailed information, resolving issues, and ensuring customer satisfaction within a fast-paced call center environment at Progressive.
Customer Service Rep
Convergent
Augusta
01.2016 - 01.2018
- Resolved a range of billing inquiries and processed payments, ensuring accurate and timely customer account management.
- Delivered technical support for device troubleshooting and guided customers through wireless setup
- Conducted training sessions for staff on effectively managing challenging customer interactions and maintaining service quality standards.
Cashier
WAL-MART
Augusta
02.2015 - 03.2016
- Managed financial transactions, ensuring accurate processing of payments via cash, check, credit cards, and automatic debits, and provided prompt issuance of receipts, refunds, and credits.
- Maintained checkout stations by overseeing cash levels and staffing, ensuring efficient operation and customer satisfaction through effective complaint resolution.
- Upheld store presentation and customer service standards by keeping a tidy checkout area, facilitating merchandise returns and exchanges, and delivering information and assistance to customers.
Customer Service Rep
Urban Out
07.2014 - 11.2015
- Provided comprehensive customer support, efficiently processing orders, payments, and refunds while maintaining adherence to company policies and regulations.
- Managed order replacements and shipping tracking, ensuring a high level of customer satisfaction through diligent follow-up and attention to detail.
Education
High School Diploma -
T.W Josey High School
Augusta, ga05.2009
Skills
- CUSTOMER SERVICE
- Excel
- Outlook
- Powerpoint
- Excellent Communication Skills
- Communication
- Problem-Solving
- Empathy
- Product Knowledge
- Conflict Resolution
- Patience
Timeline
Customer Service Rep
Progressive
02.2020 - 01.2024
Customer Service Rep
Convergent
01.2016 - 01.2018
Cashier
WAL-MART
02.2015 - 03.2016
Customer Service Rep
Urban Out
07.2014 - 11.2015
High School Diploma -
T.W Josey High School